About the role

  • Lead, develop, and implement process improvement initiatives for the accounts receivable function.
  • Manage, analyze, and report on receivables to achieve operational excellence and track key performance indicators (past-due receivables, adjustments/refunds/bad debt write-offs, invoice delivery time, billing accuracy, escalations/time to resolution, customer satisfaction).
  • Assist in the monthly close process, ensuring all assigned tasks are accurately and promptly completed.
  • Analyze and resolve complex accounting, reporting, and process issues.
  • Allocate tasks and manage team workload to ensure efficiency and productivity; support the team with daily responsibilities as needed.
  • Work closely with customers, sales, and customer service to resolve billing discrepancies and disputes.
  • Ensure compliance with company policies, procedures, and applicable laws and regulations.
  • Provide guidance, support, and direction to the accounts receivable team, including one-to-one performance coaching and motivation.
  • Maintain productive coaching and motivation, acknowledge accomplishments, and address concerns; provide management updates on issues, key projects, and department objectives.
  • Partner with Human Resources on recruiting and conduct candidate interviews; may participate in disciplinary actions up to termination and matters related to unemployment compensation.
  • Assist Cash & Collections Manager with special projects and be available to work extended/flexible hours as necessary.

Requirements

  • Minimum of 3 years of experience in accounts receivable in a supervisory role.
  • Bachelor’s degree in finance, accounting, or a related field.
  • Strong knowledge of accounting principles, procedures, and legislation.
  • Proficient in accounting software and Microsoft Office Suite, particularly Excel.
  • Experience with ERP systems is preferred.
  • Strong problem-solving, analytical, influencing, and negotiation skills.
  • Excellent communication skills—can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.
  • Ability to plan and prioritize tasks, work well under pressure, and handle multiple tasks simultaneously.
  • Excellent interpersonal skills, judgment, and decision-making skills.
  • Detail-oriented with high proven accuracy.
  • Excellent customer service skills.
  • Ability to work with all levels of staff and management.
  • Must be able to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
  • Required to sit for extended periods of time and type for extended periods of time.
  • Required to wear a telephone headset to interact with clients and/or associates over the phone for 7+ hours a day.
  • Required to work with digital displays for 7+ hours a day.

Job title

Accounts Receivable Supervisor

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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