Lead, develop, and implement process improvement initiatives for the accounts receivable function.
Manage, analyze, and report on receivables to achieve operational excellence and track key performance indicators (past-due receivables, adjustments/refunds/bad debt write-offs, invoice delivery time, billing accuracy, escalations/time to resolution, customer satisfaction).
Assist in the monthly close process, ensuring all assigned tasks are accurately and promptly completed.
Analyze and resolve complex accounting, reporting, and process issues.
Allocate tasks and manage team workload to ensure efficiency and productivity; support the team with daily responsibilities as needed.
Work closely with customers, sales, and customer service to resolve billing discrepancies and disputes.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Provide guidance, support, and direction to the accounts receivable team, including one-to-one performance coaching and motivation.
Maintain productive coaching and motivation, acknowledge accomplishments, and address concerns; provide management updates on issues, key projects, and department objectives.
Partner with Human Resources on recruiting and conduct candidate interviews; may participate in disciplinary actions up to termination and matters related to unemployment compensation.
Assist Cash & Collections Manager with special projects and be available to work extended/flexible hours as necessary.
Requirements
Minimum of 3 years of experience in accounts receivable in a supervisory role.
Bachelor’s degree in finance, accounting, or a related field.
Strong knowledge of accounting principles, procedures, and legislation.
Proficient in accounting software and Microsoft Office Suite, particularly Excel.
Experience with ERP systems is preferred.
Strong problem-solving, analytical, influencing, and negotiation skills.
Excellent communication skills—can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.
Ability to plan and prioritize tasks, work well under pressure, and handle multiple tasks simultaneously.
Excellent interpersonal skills, judgment, and decision-making skills.
Detail-oriented with high proven accuracy.
Excellent customer service skills.
Ability to work with all levels of staff and management.
Must be able to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
Required to sit for extended periods of time and type for extended periods of time.
Required to wear a telephone headset to interact with clients and/or associates over the phone for 7+ hours a day.
Required to work with digital displays for 7+ hours a day.
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