Accounts Receivable Specialist at CKH providing clerical services such as processing credit notes and generating financial reports. Work involves collaboration in a supportive team environment.
About the role
- Accounts Receivable & Collections Specialist responsible for cash forecasting and collection strategies. Position within Finance team at a fast-paced company in Mexico City.
Responsibilities
- Negotiate with customers on past due amounts
- Approve, create and enforce payment plans
- Create & maintain process documentation for various collections strategies
- Monitor and recommend any seriously delinquent accounts for database termination
- Review Customer Agreements to understand where we can and should enforce our legal terms
- Apply open credit memos to open customer invoices.
- Process payments of various forms (credit card, ACH, checks)
- Investigate cases and make suggestions on refund requests
- Facilitating approved payment plans and executing new due dates in system
- Leverage current systems to automate dunning campaigns
- Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
- Onboard, train, coach & mentor other team members on enterprise cash collections strategies
Requirements
- 3+ years demonstrated A/R, accounting or financial process experience
- Bachelor’s in business or Accounting preferred
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- Sage Intacct experience (preferred but not required)
- Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls
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