Account Manager responsible for enhancing client satisfaction and driving account growth at fintech Airwallex. Collaborating to streamline payments and unlock revenue streams for SMEs.
Responsibilities
Develop and maintain deep relationships with key stakeholders within your assigned accounts
Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary
Become an expert on the Airwallex product suite
Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization
Proactively identify opportunities to expand your clients' use of Airwallex's products
Requirements
4+ years of experience in account management or sales, within the fintech or payments industry
Strong understanding of payment processing concepts, including different payment methods, transaction flows, and industry regulations
Familiarity with API integrations and their role in payment solutions
Proven track record of building and maintaining strong client relationships
Excellent communication and presentation skills, both verbal and written
Ability to identify, analyze, and resolve client issues efficiently and effectively
Proficiency in Salesforce or similar CRM tools
Strong analytical skills and ability to interpret complex data
Benefits
US-based employees are eligible to participate in medical, dental, and vision insurance
401(k) plan
Short-term and long-term disability
Basic life insurance
Well-being benefits
20 paid days of vacation
12 paid days of company holidays in a calendar year
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