Senior Account Manager overseeing client accounts and strategy delivery across social, digital, and integrated channels. Managing relationships and leading team efforts for agency growth.
About the role
- Account Manager responsible for enhancing client satisfaction and driving account growth at fintech Airwallex. Collaborating to streamline payments and unlock revenue streams for SMEs.
Responsibilities
- Develop and maintain deep relationships with key stakeholders within your assigned accounts
- Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary
- Become an expert on the Airwallex product suite
- Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization
- Proactively identify opportunities to expand your clients' use of Airwallex's products
Requirements
- 4+ years of experience in account management or sales, within the fintech or payments industry
- Strong understanding of payment processing concepts, including different payment methods, transaction flows, and industry regulations
- Familiarity with API integrations and their role in payment solutions
- Proven track record of building and maintaining strong client relationships
- Excellent communication and presentation skills, both verbal and written
- Ability to identify, analyze, and resolve client issues efficiently and effectively
- Proficiency in Salesforce or similar CRM tools
- Strong analytical skills and ability to interpret complex data
Benefits
- US-based employees are eligible to participate in medical, dental, and vision insurance
- 401(k) plan
- Short-term and long-term disability
- Basic life insurance
- Well-being benefits
- 20 paid days of vacation
- 12 paid days of company holidays in a calendar year
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