Manage the day-to-day relationship and operations across all lines of business for an assigned payer book of business.
Serve as the primary point of contact for partners' operational, member engagement, and partnership performance needs.
Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction.
Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team.
Work with cross-functional teams (Client Delivery, Clinical, Marketing, Product, Analytics, Client Success) to identify trends and drive performance optimization.
Partner with Marketing and Client Success to design and launch targeted engagement campaigns.
Influence product roadmap priorities through partner feedback.
Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges.
Monitor and track forecasting, enrollments and revenue recognition with Finance, RevOps and Client Success; achieve targets and escalate as needed.
Anticipate challenges and implement proactive solutions to maintain partner satisfaction.
Requirements
Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations.
Track record of anticipating challenges and driving swift, creative solutions that ensure program success.
Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments.
Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals.
History of delivering measurable outcomes tied to partner satisfaction, program performance, and growth objectives.
Active work authorization in the US.
Benefits
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships.
Hybrid work, in office meals, and work together days.
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+).
Annual professional development stipend and access to a personal career coach through Maven for Mavens.
Employer-covered health, dental, and insurance plan options.
401K matching for US-based employees, with immediate vesting.
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