Hybrid Account Manager, Payer

Posted last month

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About the role

  • Manage the day-to-day relationship and operations across all lines of business for an assigned payer book of business.
  • Serve as the primary point of contact for partners' operational, member engagement, and partnership performance needs.
  • Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction.
  • Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team.
  • Work with cross-functional teams (Client Delivery, Clinical, Marketing, Product, Analytics, Client Success) to identify trends and drive performance optimization.
  • Partner with Marketing and Client Success to design and launch targeted engagement campaigns.
  • Influence product roadmap priorities through partner feedback.
  • Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges.
  • Monitor and track forecasting, enrollments and revenue recognition with Finance, RevOps and Client Success; achieve targets and escalate as needed.
  • Anticipate challenges and implement proactive solutions to maintain partner satisfaction.

Requirements

  • Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations.
  • Track record of anticipating challenges and driving swift, creative solutions that ensure program success.
  • Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments.
  • Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals.
  • History of delivering measurable outcomes tied to partner satisfaction, program performance, and growth objectives.
  • Active work authorization in the US.

Benefits

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Whole-self care through wellness partnerships.
  • Hybrid work, in office meals, and work together days.
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+).
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens.
  • Employer-covered health, dental, and insurance plan options.
  • 401K matching for US-based employees, with immediate vesting.

Job title

Account Manager, Payer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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