About the role

  • Maintain the post-sales relationship with partners and act as the ConnectWise ambassador
  • Support partners with high attention to detail and research, analyze, and document findings
  • Manage and support a pre-defined list of accounts, focusing on growth partners and outbound proactive calls
  • Collaborate with other sellers within ConnectWise to maximize account coverage and success through a sell-through approach
  • Maintain regular contact with several contacts at each partner to learn objectives, struggles and growth projections
  • Meet pre-determined sales objectives based on quota attainment and business activity
  • Collaborate with departments to answer partner questions and resolve issues in a timely manner
  • Identify sales qualified opportunities to build expansion pipeline for Sales teams and conduct quarterly business reviews
  • Proactively manage renewal notifications and use forecast methodology to manage existing pipeline and ensure NPS/CSAT satisfaction results

Requirements

  • Ability to manage projects and processes independently with limited supervision
  • Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience
  • Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements
  • Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
  • Ability to effectively manage time and appropriately prioritize workload
  • Organized, detail oriented, and self-motivated
  • Familiar with MEDDIC/BANT Forecast Methodology
  • Knowledge of Salesforce or other CRM’s
  • Bachelor’s degree required in related field or equivalent business experience
  • 3+ years of relevant experience
  • Preferred: Experience with quota, account management, and technical capacities

Benefits

  • Remote/Hybrid/Onsite depending on location
  • Inclusive, positive culture that values unique contributions
  • Equal Opportunity Employer and workplace free from discrimination
  • Opportunities to work within a global company community (North America, EMEA, APAC)

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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