Hybrid Account Manager

Posted 2 months ago

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About the role

  • Account Manager at Buyagift & Red Letter Days scaling experience partners and driving commercial growth in the UK gift experience market.

Responsibilities

  • Manage a portfolio of experience partners and deliver against growth, margin, and performance targets
  • Create and execute joint growth plans, campaigns, and promotional pushes
  • Analyse real-time performance data to identify trends, risks, and optimisation opportunities
  • Scale impact using automation, dashboards, email flows, and self-serve toolkits
  • Launch new products, run seasonal campaigns, and experiment with bundling, pricing, and positioning
  • Feed insight back into category strategy and suggest new growth initiatives
  • Collaborate with Marketing, Trading, and Ops to execute end-to-end campaigns
  • Work closely with other Account Managers to share learnings and scale best practices

Requirements

  • Proven experience in account management, ideally across 25+ partners in a marketplace or e-commerce setting
  • Track record of driving commercial growth and optimising partner performance
  • Strong negotiation and communication skills — confident working with internal and external stakeholders
  • Highly analytical, with strong command of dashboards and data-led decision-making
  • Familiar with automation, templates, and scalable processes (you’re not doing everything manually)
  • Naturally curious — you spot opportunities and push for innovation
  • Resilient and adaptable, with energy to thrive in a fast-moving environment
  • Excellent organisational skills and ability to juggle multiple priorities

Benefits

  • Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
  • Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
  • Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
  • Career Growth: Learning allowances, coaching, and development programs.
  • Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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