Account Manager at Buyagift & Red Letter Days scaling experience partners and driving commercial growth in the UK gift experience market.
Responsibilities
Manage a portfolio of experience partners and deliver against growth, margin, and performance targets
Create and execute joint growth plans, campaigns, and promotional pushes
Analyse real-time performance data to identify trends, risks, and optimisation opportunities
Scale impact using automation, dashboards, email flows, and self-serve toolkits
Launch new products, run seasonal campaigns, and experiment with bundling, pricing, and positioning
Feed insight back into category strategy and suggest new growth initiatives
Collaborate with Marketing, Trading, and Ops to execute end-to-end campaigns
Work closely with other Account Managers to share learnings and scale best practices
Requirements
Proven experience in account management, ideally across 25+ partners in a marketplace or e-commerce setting
Track record of driving commercial growth and optimising partner performance
Strong negotiation and communication skills — confident working with internal and external stakeholders
Highly analytical, with strong command of dashboards and data-led decision-making
Familiar with automation, templates, and scalable processes (you’re not doing everything manually)
Naturally curious — you spot opportunities and push for innovation
Resilient and adaptable, with energy to thrive in a fast-moving environment
Excellent organisational skills and ability to juggle multiple priorities
Benefits
Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
Career Growth: Learning allowances, coaching, and development programs.
Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
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