Manager leading a team in Group Benefits Member Administration at Manulife. Overseeing operations, driving quality service and client satisfaction in a fast - paced environment.
About the role
- Account Manager managing client services in post-production for multimedia company. Responsible for ensuring service quality, client relationships, and operational efficiency.
Responsibilities
- Maintain a high level of service for our customers
- Represent and uphold all department policies and procedures
- Provide information when requested and resolve all client requests and complaints quickly, accurately, and in line with any client specific SLAs
- Review and understand clients’ needs and requirements in order to facilitate the accurate and timely completion of their work
- Ensure media orders are created, in the order management system, accurately and clients’ instructions are translated into concise operational instructions
- Maintain a media order error rate of less than 2%
- Ensure all work is scheduled where applicable and in line with company procedures
- Ensure work orders are invoiced accurately, in a timely manner and in line with clients’ SLAs
- Communicate to the Account Director, any potential problems that could have a negative impact on the customer or is not in line with the Client Services department policies and procedures
- Collaborate with Sales where applicable to build and grow client relationships
- Deliver excellent product and service demonstrations to prospective and current clients
Requirements
- 3+ years of post-production or media distribution experience
- Results oriented with strong attention to detail
- In depth knowledge of audio/video, physical and file formats, and electronic delivery platforms
- Experience with organizing and managing multiple priorities
- Strong ability to work unsupervised and at a fast pace
- Excellent customer service skills
- College degree preferred
Benefits
- 25 days of annual leave within a full year + bank holidays
- Group Life Insurance
- Employee Assistance Programme
- Health Cash Plan
- Shopping Discounts and Cash Back offers on a wide range of retailers
- Aviva Group Pension
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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