Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.
RA
Hybrid Client Services Account Executive
Posted 2 months ago
About the role
- Account Executive supporting PR, SEO, and Social client projects at Rise at Seven. Building client relationships and driving award-winning strategies in a hybrid environment.
Responsibilities
- Ensure efficient and careful management of both new and existing client accounts.
- Work closely with the Account Directors and Client Services Director where needed to ensure smooth running of accounts.
- Build and maintain strong relationships with clients on a day-to-day level.
- Ensure clients know what Rise at Seven is doing for them week by week with clear action logs and task deadlines.
- Input and support Account Managers or Directors on client meetings across accounts.
- Ensure effective collaboration between internal teams on client accounts.
- Showcase work to clients helping them to see the bigger picture.
- Spot opportunities to improve delivery for clients and suggest proactive ideas.
Requirements
- Ideally 1 year’s agency experience or recent graduate with relevant subject and work experience in or around agencies.
- Know how to build and maintain strong internal team relationships across manager level.
- An eye for detail and ensure our client reports are compelling.
- Love all things digital, enthusiasm for multiple areas of digital marketing and an interest in SEO and Content (including social media, digital PR, technical SEO, data and insight).
- Ability to work in an exciting and fast paced environment.
- Strong commercial acumen, understanding priorities and organising them accordingly.
Benefits
- 30 days holiday allowance plus Bank Holidays.
- Your Birthday off.
- Continued learning opportunities.
- Loyalty holidays - accrue one day extra per anniversary year (up to 5 days).
- Christmas and New Year shutdown.
- Access to Private Medical Insurance.
- Health cashback plan.
- Group life assurance scheme.
- Company pension scheme.
- Regular socials.
- Enhanced maternity and paternity leave schemes.
- Flexible and hybrid working.
- Bucket list scheme - an opportunity to experience a life dream!
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