Client Service Representative at CIBC helping clients manage their banking needs in a fast - paced environment. Engaging with clients and providing technology assistance while working full - time on - site.
About the role
- Manager leading a team in Group Benefits Member Administration at Manulife. Overseeing operations, driving quality service and client satisfaction in a fast-paced environment.
Responsibilities
- providing leadership, motivation and support to a team of Member Administrators
- overseeing offshore operations to ensure established objectives are achieved
- acting as the point of contact for escalated requests
- identifying client needs, issues and perceptions and developing action plans
- coordinating service in partnership with BPS
- supporting the financial contribution of GB Member Administration
- participating directly in continuous improvement projects
Requirements
- experienced, sought-after leader with a proven track record of attracting talent
- post-secondary degree preferred or relevant experience
- comprehensive knowledge of Group Benefits is an asset
- strong Office 365 skills
- bilingualism (English and French) is a strong asset
- comfortable creating and managing resource assignments/scheduling
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability insurance
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program (holidays, vacation, personal, sick days)
- full range of statutory leaves of absence
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