Fleet Client Services Specialist managing customer maintenance transactions lifecycle and providing excellent service. Automating scheduling and communicating with Field Operations to enhance customer experience.
About the role
- Client Support Executive Team Leader at Law Debenture managing a pensions team and transitioning to a client-focused model. Ensuring high standards and effective team coordination in client service delivery.
Responsibilities
- Manage a team of Client Support Executives in Pensions
- Transition from traditional secretarial support to a client-focused CSE model
- Build a positive, collaborative team culture
- Ensure excellent service levels and support through evolving CSE role requirements
- Coordinate client administration, onboarding, and engagement process
- Maintain client records and documentation according to governance standards
- Process invoicing and administer financial coordination
Requirements
- Team coordination or people management experience
- Professional services or financial services background
- Hands-on coordinator who balances CSE delivery with team leadership
- Strong communicator who addresses behavioural issues confidently
- Organised problem-solver managing multiple, competing priorities with ease
- Connects with diverse personalities and supports people through change
- Remains calm under pressure and models professional standards
- Strong understanding of engagement administration and billing processes
- Systems administration experience or aptitude for technology
- Outstanding communication and organisational skills
- Ability to address performance and behavioural issues
Benefits
- Competitive salary with performance bonus scheme
- Generous pension contribution
- Full healthcare cover
- Health cash plan
- Life assurance
- Buy/sell annual leave scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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