About the role

  • Own and manage a diverse client portfolio, focusing on customer retention and health
  • Maintain proactive communication cadences and lead strategic business reviews with clients, virtually or in person
  • Establish and maintain operating rhythms with customers to support planning, alignment, and timely execution of strategic initiatives
  • Resolve internal/external escalations using continuous improvement frameworks
  • Ensure SLA adherence and cross-functional collaboration across operations, finance, and implementation teams
  • Drive performance through KPI monitoring, account reviews, and Tableau-enhanced dashboards
  • Oversee customer health metrics and contribute to margin optimization and financial stability
  • Manage all client documentation via platforms like Confluence and Salesforce
  • Produce static and dynamic TMS reporting, facilitate training, and collaborate with Engineering on advanced analytics
  • Execute customer surveys and lead action plans based on feedback
  • Guide client implementations for seamless transitions, establishing clear communication and expectations

Requirements

  • Bachelors degree required; willing to travel up to 30% for customer meetings and training.
  • Strong grasp of transportation modes (small parcel, LTL, TL, partial, flatbed, intermodal); experience with Mercury Gate, Oracle TM, or similar TMS platforms.
  • Skilled in data analysis and storytelling through metrics; intermediate reporting proficiency using Microsoft Office; comfortable with remote work tools and virtual collaboration.
  • Proven success in building customer/internal relationships, delivering top-tier service, and responding to customer needs in high-pressure environments.
  • Adept at multitasking, prioritizing, and leading by example; calm under pressure, detail-oriented, and solutions-focused communicator.

Benefits

  • Access to experts and resources for your Learning & Development journey
  • Opportunity for internal mobility
  • Employee referral bonus program
  • Employee Resource Groups (ERGs)
  • Annual fundraising and volunteer events to give back to communities
  • Paid time off, floating holidays, time off to volunteer and rollover
  • Paid parental leave
  • Medical, dental, vision and 401k plans (with match)
  • Flexible spending account, mass transit and dependent care plans available
  • Health savings account, with a annual company contribution for plan participants
  • Short-term and long-term disability; life insurance policies subsidized by company

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

$60,000 - $80,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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