Hybrid Virtual Account Manager – Estate Agency Sales

at Rightmove

• Job title: Virtual Account Manager – Estate Agency Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £32,000 - £35,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United Kingdom

About the role

• Virtual Account Manager for Rightmove, managing estate agency relationships and achieving KPIs in sales. Proactively identifying client needs and training partners to succeed in a competitive market.

Responsibilities

• Proactively contact a high-volume, existing account base to establish, build, and maintain relationships via phone and video (MS Teams) across the Scotland patch.
• Understand client needs, identify growth opportunities, and present and close with relevant and bespoke solutions.
• Interpret and explain partners’ performance data through storytelling to add value and demonstrate ROI.
• Achieve weekly KPIs and performance metrics relevant to business requirements, including telephone and virtual meetings, quarterly contact rate, revenue, and retention.
• Deliver new Rightmove initiatives and business campaigns to partners.
• Identify and conduct relevant product and service training with partners to support the relationship.
• Be the main point of contact to answer partner queries, resolve problems, and provide solutions.
• Record information in relevant databases and ensure CRMs are kept up to date.
• Liaise with internal teams to build strong internal relationships and deliver the best outcomes for partners.
• Regularly share learnings with colleagues and key internal stakeholders to enhance service and product offerings.
• Prepare and plan your partner base, including weekly priorities, retention strategies, and growth opportunities.

Requirements

• Consistently overachieves set B2B sales targets and business KPIs.
• Thrives in and contributes to a hardworking and dynamic team.
• Able to manage partner expectations and deliver excellent service.
• Demonstrates tenacity, resilience, and flexibility.
• Thrives on taking ownership and accountability for their account base and behaviours.
• Actively exhibits a growth mindset and a willingness to learn, develop, and respond to feedback.
• Has excellent verbal and written communication skills.
• Demonstrates strong planning and organisational skills.
• Has a “can-do” approach and a growth mindset.

Benefits

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Hybrid working pattern with 2 days in the office.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.