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HHAeXchangeSMB Account Executive
SMB Account Executive driving new business sales for HHAeXchange’s SaaS homecare solutions. Managing the full sales cycle in a hybrid role based in Bloomington, MN.
About the role
- Serve as the main point of contact for assigned clients, leading communications and strategy discussions.
- Manage communication with all campaign and content stakeholders.
- Build and maintain strong, long-term client relationships, ensuring measurable commercial outcomes.
- Understand client goals, business models, and KPIs, and translate these into actionable plans.
- Collaborate with internal teams (media buyers, creatives, strategists) to execute campaigns effectively.
- Deliver clear, data-driven performance updates with actionable insights and growth recommendations.
- Identify trends, opportunities, and areas for improvement across campaigns.
- Champion client satisfaction and retention by anticipating challenges and presenting solutions.
- Act as a commercial partner — keeping ROI, budgets, and client growth objectives at the centre of decision-making.
- Translate client feedback into clear next steps for the team.
- Ensure campaigns are launched on time and aligned with agreed objectives.
- Monitor performance across paid channels (e.g., Meta, Google Ads, TikTok, etc.).
- Ensure rigorous quality control on all assets, acting as the final defense to maintain brand standards, performance goals, and accuracy.
- Report to the Senior Account Manager and support agency growth and client strategy.
Requirements
- You are comfortable managing client expectations, ensuring clear alignment on targets, forecasts and how to achieve them.
- You are commercially aware and confident in advising clients on strategies that drive growth
- You bring a client-first mindset and can act as a trusted advisor, not just a project manager
- You have 1 years of experience in Account management, Project management or a similar role.
- Hold previous experience within e-commerce, performance creative or digital marketing.
- You are familiar with a service led business and the KPIs that follow this.
- You can confidently lead client calls and communicate with a strong initiative to move projects forward.
- You have a deep passion for and understanding of social media, algorithms, emerging and existing trends and what brings success for brands on Meta and Tiktok.
- Take complete ownership of successes and failures, with a growth-first approach that prioritises client outcomes.
- Commercially minded, always looking for ways to create more value for clients and the agency.
- Confident in leading communications, setting the tone for client relationships, and influencing strategy.
- Entrepreneurial with the ability to see the bigger picture.
- Proactive solution based mindset, exceptional attention to detail, and ability to prioritise tasks efficiently.
- Confidence in building long-term relationships and working in a fast paced startup environment.
Benefits
- Bonus/ Benefit Scheme
- 27 Days Paid Holiday (plus your birthday off)
- Hybrid working (remote with in-office days)
- Flexibility to work abroad for up to 30 days
- Private health and dental insurance
- Company pension scheme
- Structured training programs
- Opportunities for rapid career progression
- Regular team-building activities and social events
- Central London office for in-person collaboration
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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