Onsite B2B Account Manager – Inside Sales, Payments

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About the role

  • You will be part of our five-person team and serve as the primary contact for our major client DKB
  • Provide telephone and written advice and handle, answer and coordinate all inquiries related to qards' service scope
  • Analyze (new) requirements from our client and align with the relevant internal departments
  • Prepare proposals, decision papers and contract amendments in close cooperation with the business units and the legal department
  • Moderate client meetings and workshops
  • Develop and implement new processes and identify improvement potential in existing workflows
  • Participate in cross-departmental projects

Requirements

  • Successfully completed commercial vocational training and several years of professional experience in the payments or banking sector, or in B2B customer support in similar industries
  • Strong customer and service orientation with a friendly, articulate and confident manner
  • Experience in process and quality management combined with good technical understanding as well as strong analytical and conceptual skills
  • Structured and independent working style
  • IT affinity and experience in project work
  • Excellent MS Office skills (especially Excel)
  • Business-fluent German and good English skills

Benefits

  • Crisis- and future-proof position
  • Collegial atmosphere and great team spirit
  • Work–life balance with flexible working hours, flexitime account and up to 80% home office flexibility after onboarding
  • Training opportunities and seminars
  • 30 days of vacation per year plus days off on Christmas Eve and New Year's Eve
  • Modern cafeteria with meal subsidy as well as coffee, tea and water included, plus an Edenred credit card topped up with €50 every two months
  • Free counselling through the Employee Assistance Program for you and your relatives
  • Additional benefits such as company e-bike leasing, job ticket, employee discounts, etc.

Job title

B2B Account Manager – Inside Sales, Payments

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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