Provides marketing and sales, technical knowledge, primary customer contact, project management, cost analysis, and problem solving to new and existing customers in a cost-effective manner
Interacts with customers to ensure a high level of customer satisfaction
Proactively managing customer issues for medium size commercial customers, subdivision developers, residential, existing and new construction, energy audits, service alterations, main orders and inactive accounts
Manages customer expectations while being the customer advocate within We Energies for service/main installations, relocations, customer rate and billing questions
Initiates projects in STORMS, communicating about and properly recording customer "Required-By Dates", collecting initial service applications and load information and handling status updates with customers about projects
Requirements
Applicant must have two years of relevant customer sales or service experience related to gas
Customer service orientation, sales and marketing skills, communication skills, mathematical problem-solving, and basic working knowledge of personal computers are required
Applicant must have a valid driver’s license and meet the company’s requirements for driving
Energy Services Consultant Presentation Exercise (ESCP): An interactive exercise in which the applicant will review data and make a brief presentation and answer questions from the panel. Competencies being measured are communication & presentation skills; customer service orientation; interpersonal presence; and overall performance.
Sales and Marketing Structured Interview (SMSI): Relevance of training and experience as related to the job, customer service orientation, sales and marketing skills, and communication skills.
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