Onsite Customer Service Representative, Train Attendant

Posted 22 minutes ago

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About the role

  • Friendly, helpful and professional service for passengers on our RRX lines
  • Informing passengers about the journey and connections through onboard announcements and personal assistance
  • Conducting ticket inspections and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable fare and transport conditions (VRR tariff, VRS tariff, VRM tariff, Deutschland‑Tarif, NRW tariff)
  • Maintaining safety and order on the train in accordance with applicable house rules
  • Operating onboard technical service equipment and remedying minor faults
  • Assisting and supporting passengers with reduced mobility during boarding and alighting
  • Securing and handing over lost property and assisting with stowing luggage and bicycles

Requirements

  • Completed training/qualification as a customer service representative in local/regional transport desirable
  • Full proof of qualification as a safety and service specialist in public transport (ÖPNV) is an advantage; alternatively willingness to undertake internal training
  • Ideally: certificate of proficiency in accordance with §34a GewO, recently completed first aid training, fire safety training, de-escalation training and BuP training
  • Confident command of German, spoken and written, and basic knowledge of English
  • Professional appearance and enjoyment in dealing with people, including in difficult situations
  • Service-oriented approach, reliability and ability to work in a team
  • Resilience, assertiveness and a sense of responsibility
  • Flexibility and willingness to work shift and rotating schedules, including nights, weekends and public holidays
  • Car and driving licence advantageous

Benefits

  • Job security
  • Permanent employment contract
  • Good career opportunities
  • Modern and safe vehicles

Job title

Customer Service Representative, Train Attendant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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