Hybrid Account Coordinator

at Boundless Immigration

• Job title: Account Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Tempe, United States

About the role

• Account Coordinator managing client order lifecycles in a branded merchandise sales team. Collaborating with various teams and ensuring order fulfillment in a hybrid work environment.

Responsibilities

• Effectively collaborate with Managing Director and Senior Account Coordinators, internal team, and suppliers on a regular basis to ensure smooth order coordination and fulfillment
• Enter and review orders, verify details, facilitate order proofing, track statuses, and ensure orders are shipped and arrive as scheduled
• Provide and manage ongoing reports
• Provide effective administrative support as needed
• Coordinate projects with warehouse personnel to ensure the project will be completed on time and according to the specific requirements
• Assist with online store audits and product updates within various portal stores
• Effectively collaborate with immediate team members, supervisor, and other departments on a regular basis to answer general questions, resolve issues, and ensure accurate client billing
• Enter orders for multiple programs using NetSuite, Salesforce and/or other technology platforms
• Coordinate orders with Sales Support team and suppliers
• Works closely with team members and Account Manager for general inquiries and to resolve discrepancies
• Assist with customer service phone calls and emails for clients’ online programs

Requirements

• Promotional products industry or sales order coordinating experience preferred
• Strong customer service, mathematical, and analytical skills
• Quick learner, with strong organizational and time management skills, as well as attention to detail
• Ability to effectively communicate with others both written and verbally
• Intermediate computer skills and knowledge of Microsoft Office programs (incl. Outlook, Word, Excel)
• Must be Windows PC proficient
• Knowledge of NetSuite and Salesforce preferred
• Ability to work in a fast-paced constantly changing environment and meet tight deadlines

Benefits

• Medical, dental and vision insurance
• Paid vacation, sick, and personal time
• 401(k) with matching
• An abundance of cool swag!