Experienced sales representative targeting Worcester/Bristol Counties in MA for disaster restoration services. Responsible for client engagement and on - site assessments during emergencies.
About the role
- Account Coordinator managing client order lifecycles in a branded merchandise sales team. Collaborating with various teams and ensuring order fulfillment in a hybrid work environment.
Responsibilities
- Effectively collaborate with Managing Director and Senior Account Coordinators, internal team, and suppliers on a regular basis to ensure smooth order coordination and fulfillment
- Enter and review orders, verify details, facilitate order proofing, track statuses, and ensure orders are shipped and arrive as scheduled
- Provide and manage ongoing reports
- Provide effective administrative support as needed
- Coordinate projects with warehouse personnel to ensure the project will be completed on time and according to the specific requirements
- Assist with online store audits and product updates within various portal stores
- Effectively collaborate with immediate team members, supervisor, and other departments on a regular basis to answer general questions, resolve issues, and ensure accurate client billing
- Enter orders for multiple programs using NetSuite, Salesforce and/or other technology platforms
- Coordinate orders with Sales Support team and suppliers
- Works closely with team members and Account Manager for general inquiries and to resolve discrepancies
- Assist with customer service phone calls and emails for clients’ online programs
Requirements
- Promotional products industry or sales order coordinating experience preferred
- Strong customer service, mathematical, and analytical skills
- Quick learner, with strong organizational and time management skills, as well as attention to detail
- Ability to effectively communicate with others both written and verbally
- Intermediate computer skills and knowledge of Microsoft Office programs (incl. Outlook, Word, Excel)
- Must be Windows PC proficient
- Knowledge of NetSuite and Salesforce preferred
- Ability to work in a fast-paced constantly changing environment and meet tight deadlines
Benefits
- Medical, dental and vision insurance
- Paid vacation, sick, and personal time
- 401(k) with matching
- An abundance of cool swag!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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