customer-success-manager

For over six decades, we have been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, we stand for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.


Website: chalhoubgroup.com
Careers site: chalhoub.me/jobs
Instagram: instagram.com/chalhoubgroup

Chalhoub Group

• Collaborate with the team and other departments to brainstorm and build impactful, targeted email campaigns.
• Create compelling copy in English (Arabic would be a plus) for newsletters/sms/push/whatsapp, ensuring consistent tone of voice and brand language.
• Use Salesforce Marketing Cloud to design and send newsletters, ensure accuracy and quality by maintaining a vigilant eye for detail.
• Support in tracking the performance of CRM campaigns, analyzing metrics, and providing actionable insights to improve future communications.
• Integrate seamless omnichannel experience by visiting store and keeping close contact with retail team

CRM Trainee – Emiratization

Marketing CRM Marketer collaborating with teams to build email campaigns and content at Chalhoub Group in Dubai. Utilizing Salesforce Marketing Cloud for effective CRM strategies and customer engagement.

PANGAIA is a materials science company and lifestyle brand that focuses on designing sustainable and eco-friendly apparel and accessories. Their collections feature innovative materials like C-FIBER™, FRUTFIBER™, FLWRDWN™, and Grape 'Leather', all developed to minimize environmental impact. PANGAIA offers a variety of clothing options for men, women, and children, including hoodies, track pants, knitwear, and more, with a commitment to using organic and recycled materials. The company is involved in various philanthropic activities and partnerships aimed at promoting environmental conservation and sustainability initiatives worldwide.

We are a global team, made of individuals with the same guiding principles, very different backgrounds, expertise and ideas. Here, scientists and technologists connect with designers and the next generation of creative minds, to create functional, sustainable products. We believe our products should be beautiful whether they are made from next generation bio-materials or recycled fibers; woven with smart technology, made with as many sustainable and recyclable elements as possible. It’s not 100% natural, yet. But we’re working on it.

PANGAIA

• Lead the successful evolution of our Klaviyo platform across email, SMS and Whatsapp.
• Define and optimise customer segmentation, tagging, and personalisation logic.
• Ensure seamless integrations with e-commerce platforms, CDPs, and data sources.
• Develop and implement strategies to generate leads and grow our first-party database.
• Partner with IT, retail and E-Commerce teams to ensure successful implementation of lead generation strategies.
• Design and execute customer lifecycle journeys (welcome, nurture, retention, win-back, post-purchase, etc.).
• Develop content calendars and automation logic tailored to key customer segments.
• Collaborate with Creative and Brand teams to ensure campaign assets are brand-aligned and performance-driven.
• Track campaign performance (CTR, open rates, conversions, revenue attribution).
• Continuously optimise subject lines, send times, cadence, and creative based on A/B testing and data insights.
• Build reporting dashboards to share performance with leadership regularly.
• Build a strong partnership with Brand Marketing, UX and graphic design teams to develop best quality visual and copy content.
• Develop scalable CRM processes, playbooks, and SOPs for future team members.
• Establish targets, manage, mentor and develop future team members.

CRM Manager

CRM & Lifecycle Marketing Manager overseeing customer engagement systems and campaigns for a responsible fashion brand. Leading implementation of Klaviyo and developing lifecycle strategies.

Deliveroo is a food delivery service that partners with restaurants, takeaways, supermarkets, and shops to bring a wide variety of meals directly to customers' doors. Users can easily track their orders and receive notifications about their delivery in real-time, ensuring a quick and efficient service. Deliveroo also offers options for workplaces and provides gift cards, making it a versatile choice for dining occasions.

Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with over 140,000 best-loved restaurants and grocery partners, as well as 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with around 3,500 employees in offices around the globe.Deliveroo operates in nearly 800 locations across 11 markets, including Australia, Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore, United Arab Emirates, Kuwait and the United Kingdom.Our mission…We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We’re at the forefront of a highly competitive industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Our talented people, too, have the opportunity to build a definitive career while transforming the way the world eats. And we’re just getting started. 

Deliveroo

• Responsible for the end-to-end execution and management of CRM campaigns.
• Support the CRM Specialist and collaborate with marketing, commercial, and global teams.
• Manage and execute the marketing calendar through CRM channels & in-app touchpoints.
• Create engaging and dynamic end-to-end delivery of emails, push-notifications, and in-app messages.
• Track competitor CRM activities and provide a weekly report.

CRM Marketing Associate

CRM Marketing Associate managing end-to-end execution of CRM campaigns at Deliveroo. Collaborating with teams to enhance customer engagement and marketing effectiveness in the UAE.

Crypto.com is a leading cryptocurrency platform that offers trading, buying, and selling services for Bitcoin, Ethereum, and over 350 other cryptocurrencies. It supports transactions in EUR and allows users to pay via SEPA and Apple/Google Pay, depending on jurisdiction. The platform is known for its regulatory compliance and high security standards, with over 100 million users worldwide. Crypto.com also offers products like Crypto Basket for portfolio diversification, on-chain staking for passive income, and the DeFi Wallet for P2P trading. With a commitment to user security and regulatory adherence, Crypto.com holds numerous security certifications and licenses globally. It aims to put cryptocurrency in every wallet and provides various tools for trading, earning rewards, and understanding the crypto market.

About Crypto.comFounded in 2016, Crypto.com is trusted by more than 80 million customers world-wide and is the industry leader in regulatory compliance, security and privacy certifications. Our vision is simple: Cryptocurrency in Every Wallet™. Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com.Disclaimers for US Customers:  By using this card you agree to the terms and conditions of the cardholder agreement AND FEE SCHEDULE, IF ANY. This card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Visa U.S.A. Inc.  “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014.IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents at any time.

Crypto.com

• Lead the MarTech function for predictions, owning the roadmap for tools such as CDP, engagement platform, analytics, experimentation, and data pipelines.
• Configure and manage CDP connections (e.g. data warehouse, analytics, ad platforms, engagement tools), ensuring high data quality and reliability.
• Analyse customer behaviour and transaction data to identify key segments, triggers, and opportunities for personalisation and upsell.
• Build and maintain audience definitions and segments in the CDP for acquisition, retention, and experimentation use cases.
• Define tracking plans and event taxonomies that capture critical customer behaviours across products and platforms
• Partner with Data to define metrics and dashboards that measure the impact of CRM initiatives.
• Write API requirements and payload specifications for MarTech integrations.
• Use templating/ scripting to enable dynamic content and complex personalisation logic in CRM campaigns.
• Maintain up‑to‑date documentation (PRDs, specs, tracking plans, data flows) for all CRM initiatives.
• Collaborate with Growth, Product, and Engineering stakeholders to define lifecycle strategies that enhance customer experience, activation, and retention across prediction markets.
• Translate commercial objectives into clear lifecycle goals, test plans, and KPIs.

CRM MarTech Manager

CRM MarTech Manager executing segmentation and personalisation strategies for the Global CRM team. Leading the MarTech function and collaborating across teams for customer engagement and retention.

&Evolve is a company dedicated to enhancing workplace cultures by aligning individual passions with organizational purpose. They offer various services including cultural diagnostics, employee engagement surveys, and bespoke leadership development programs aimed at fostering team cohesion and effective leadership. Through detailed analysis and targeted workshops, &Evolve helps organizations understand and address the core issues affecting employee engagement, driving transformation and success.

Here at &Evolve, we are passionate about people bringing the best of themselves to work and loving what they do. We therefore help organisations to do just this, we help develop great cultures through great leaders, to ultimately support overall organisational performance.We help organisations better understand their culture by using a qualitative and quantitative approach to identify the important issues on the minds of employees. This allows for more targeted actions to improve engagement. By using our three principles: Understand, Identify and Act, we help organisations understand how employees feel at work and what they experience. Then we use this information to identify the areas that require the greatest focus and pinpoint those areas that require action, working closely with the organisation to then carry out the actions and measure the impact.We understand every organisation is unique so our approach is tailored to each organisation.We also know that employees join organisations engaged, disengagement is what we do to people - it happens as a result of the experiences those people have at work. This is why a big part of our USP is our need to immerse ourselves in the culture of our clients, by using a scientific approach to analyse organisational data, to truly get to the heart of the issue, making sure any solution we provide will have real impact.Organisations we have worked with range from those in the private and public sector, including healthcare, retail, media, automotive as well as charities, government bodies and universities. From a Cultural Diagnostic to Employee Surveys, from Leadership Development to Coaching and Training, &Evolve can support you and your organisation across every aspect of the employee lifecycle.We aren't into ticking boxes, that's just not our style, but we are about helping to make a difference and improve your organisation’s culture.So....how can we help support you?

&Evolve

• Champion customer success across assigned accounts to drive full renewal and long-term loyalty to Keyloop.
• Deliver business impact and innovation to a customer’s business by truly understanding the customers’ key business challenges and opportunities.
• Build and nurture senior executive (including C-level) relationships across assigned accounts to solidify our partnership and commitment to the customer.
• Work closely with the Sales organizations to develop growth and retention plans.
• Foster strong customer relationships enhance adoption, ensure retention and increase overall customer satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Advocate for customer needs/issues cross-departmentally to ensure a seamless experience.
• Represent the customer voice across all areas of Keyloop.
• Maintain a broad understanding of Keyloop’s value proposition and products to discuss with customers, with a view to encourage interest in upgrades and additional products and/or services.
• Travel to customer sites as required. May be called upon during off-hours to become actively involved in resolving a customer issue.
• Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction.
• Take ownership of showcasing business & product performance metrics & KPIs – always being transparent on areas of improvement & opportunities for digital evolution whilst driving positive outcomes for our customers.
• Accountable for Customer Success Plans & ownership of all associated goals.
• The success metrics in this role will include customer satisfaction (NPS), revenue attrition rates, and product & feature adoption.

Customer Success Manager – Enterprise

Customer Success Manager managing a defined portfolio of accounts at Keyloop. Driving customer retention and maximizing value through effective performance reviews.

Winnow was founded with a simple belief that food is too valuable to waste. 

Winnow develops technology used by a growing number of organizations to cut food waste in their operations. Our digital tools provide data to drive improvements in kitchen production processes and to help cut food waste in half, saving money and reducing environmental footprint at the same time.

Winnow

• Build strong relationships with clients ensuring they are bought in to making Winnow system successful
• Understand clients’ current situation and needs to tailor the best solutions for them
• Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely
• Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
• Proactively analyse client reports and troubleshoot with the client where needed
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• Collaborate closely with internal teams in different regions
• Take initiatives to improve internal process and procedure (in line with Winnow Int’l)
• Support our front line tech and customer support team with clients’ enquiries where required

Customer Success – Fluency in French Required

Customer Success role managing European client portfolio at Winnow, a food waste technology company. Involves regular European travel and hybrid work in Dubai office.

- Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful;
- Manage the process of smoothly onboarding customers, train multi-disciplined teams to use Winnow both in person, in central training locations and remotely;
- Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnows’ insights
- Proactively analyse client reports and troubleshoot with the client where needed
- Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
- Identify opportunities to improve processes, customer’s experience and product
- Support our front line tech and customer support team with clients enquiries where required

Customer Success Executive, Arabic Speaker – Entry Level

Customer Success Executive at Winnow implementing technology for food waste reduction in MENA. Building strong client relationships and managing onboarding processes for success.

Kpler is a leading provider of real-time data and intelligence in the maritime and energy sectors. The company offers products and services designed to help businesses make informed decisions in commodity trading, energy transition, and maritime logistics. With a robust platform that provides detailed insights into physical markets, power markets, and financial markets, Kpler enables traders, analysts, fleet managers, and logistics professionals to optimize their operations and strategies. The company's tools include ship tracking, cargo inventories, and power market analytics, serving over 10,000 organizations worldwide.

Kpler is a fast-growing data and analytics firm on a mission to facilitate sustainable and efficient trade, to meet the changing needs of our world. From numerous disparate and unstructured sources, Kpler creates data & analytics enabling market professionals to make informed and timely trading decisions. Kpler specialises in dynamic markets characterised by opaque and incomplete information, such as commodity markets. Kpler’s proprietary data and insights are delivered through solutions built in agile and inventive ways, relying on a subtle mix of artificial and human intelligence. When designing such solutions, the Kpler team does not see technology as an end to itself, but as a tool that must serve ingenuity and inventiveness. These solutions include a front-end terminal, a mobile app and several APIs. They are designed to maximise the experience of market professionals by integrating with their workflows and digital ecosystems in a smooth and synergistic manner.The Kpler story started in 2014 when François Cazor and Jean Maynier launched a disruptive cargo-tracking solution in the LNG market. Since then, Kpler has grown at a fast pace until becoming a world leader. Today, Kpler covers more than 40 different markets and serves over 4,500 users in 460 client companies. The company has settled in a dozen international hubs, where a diverse team of over 250 people strives to make Kpler’s mission a reality. In 2022, world-leading private equity firms Five Arrows and Insight Partners invested over $200 million in Kpler (minority stake). Kpler’s recent acquisitions include ClipperData (2021), JBC Energy and COR-e (2022).

Kpler

• To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients
• To organize sessions with the clients to maintain a strong level of engagement
• Coach users to be experts on our terminal, Excel add-in, API and data integration.
• Help the commercial teams uncover upsell/cross-sell opportunities based on clients’ needs.
• Proactively align client’s goals with Kpler’s
• Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.);
• Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date;
• You’ll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs.
• To enable the client to use the solution at its maximum potential, you’ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering

Senior Customer Success Manager

Customer Success Manager helping clients navigate complex markets in commodities, energy, and maritime sectors. Engaging with clients and coaching them on the Kpler platform.

Hybrid Customer Success Managers roles in United Arab Emirates

Browse 8 hybrid customer success managers roles hiring in United Arab Emirates plus related opportunities such as client partner, account executive, account manager and customer success manager.

8 jobs found

CRM Trainee – Emiratization

Chalhoub Group

CRM Manager

PANGAIA

CRM Marketing Associate

Deliveroo

CRM MarTech Manager

Crypto.com

Customer Success Manager – Enterprise

&Evolve

Customer Success – Fluency in French Required

Winnow

Customer Success Executive, Arabic Speaker – Entry Level

Winnow

Senior Customer Success Manager

Kpler