collections

Konfío is a financial technology company based in Mexico that provides financial solutions and payment services to small and medium-sized enterprises (SMEs). With over 85,000 SMEs benefited, Konfío offers services such as business loans, corporate credit cards, and payment terminals to facilitate business growth. The company emphasizes its support for SMEs by offering unsecured corporate loans and a business credit card with automatic invoice reconciliation and SPEI transfers. Konfío aims to empower SMEs to grow by providing them with financial services previously accessible only to large enterprises. It is known as the preferred financial platform in Mexico, promoting significant growth for businesses using its services.

Konfío is one of the 250 Top Fintechs in the world, according to CB Insights. We are the largest online lending platform for Small and Medium Businesses in Mexico. We help these companies to achieve economic growth through the access of credit solutions with a proprietary algorithm that combines data and technology to measure creditworthiness in a matter of minutes.

In the age of digital data, cloud computing and artificial intelligence, we are moving far beyond lending, to create an array of services, tools and platforms that can help all types of businesses to understand and cease their growth opportunities and to accelerate their workforce so they can compete and respond to the ever changing economic landscapes.

In Konfío, we believe every business man and woman possesses a super power that can help communities, cities and entire families to thrive and achieve a prosperous life. Our main mission is make them unstoppable so no matter how big the dream is they can achieve it.

Konfío

• Dirigir la estrategia end-to-end en conjunto con Finanzas y Crédito para mejorar la salud estructural de la cartera y la solidez financiera de la compañía
• Diseñar e implementar estrategias basadas en analítica avanzada e IA que anticipen el deterioro del portafolio y optimicen la segmentación de clientes
• Alinear esfuerzos con Producto, Tecnología y Compliance para asegurar que las herramientas de cobranza sean eficientes, legales y centradas en la experiencia del cliente
• Maximizar el valor presente neto de la recuperación mediante la simplificación radical de procesos y la innovación en modelos de contacto

Senior Director de Collections

Senior Director of Collections at Konfío, leading data-driven credit recovery strategies for SMEs in Mexico. Focus on innovation and team leadership to enhance financial performance.

PayJoy is a company that provides credit opportunities through a unique 'buy now, pay later' model, particularly focusing on smartphones. It allows customers to acquire smartphones without needing a credit card or bank account by paying in installments over 3-12 months. PayJoy's model is aimed at facilitating access to mobile technology and financial services for consumers in various countries who may not have access to traditional banking facilities. The company operates in multiple regions including Mexico, Panama, Peru, Ecuador, Brazil, Colombia, South Africa, and the Philippines. It also offers cash loans approved in minutes using a smartphone, making it a quick and efficient way for people to manage their financial needs.

PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.

PayJoy

• Manage early-stage delinquency accounts: Design and execute the strategy for loans between 1 and 15 days past due using digital communication channels and managing the internal collections team to prevent further delinquency and efficiently recover outstanding amounts.
• Operational execution and data handling: Execute and manage manual operational processes required for collections execution, including preparation, validation, upload and delivery of portfolio files to external collection agencies, as well as manual triggering and monitoring of SMS and push notification campaigns through internal systems, ensuring accuracy, timeliness and compliance.
• Coaching and follow-up based on QA evaluations: applying corrective actions, reinforcing best practices, and conducting regular performance conversations (complementing the QA and Training teams, not replacing them).
• Cross-functional collaboration: acting as the main point of contact with Quality, Training, Product, CX, Engineering, Data, Legal, Marketing and Finance to resolve issues and improve processes.
• Continuous improvement on the operational level: identifying bottlenecks in workflows, suggesting improvements to scripts and processes, documenting changes and ensuring updates are adopted by the team.
• Compliance enforcement in daily operations: ensuring agents follow all collection regulations, internal policies, and approved scripts during every interaction.
• Coordinate with external collection agencies: Supervise external agencies that handle accounts more than 16 days past due by developing portfolio allocation strategies and maintaining regular communication to ensure effective management and recovery, including portfolio file preparation, validation, delivery and related process documentation.
• Monitor and evaluate the performance of the internal team and external collection agencies by tracking daily recovery rates, campaign profitability, and operational collection management indicators (number of attempts, direct contacts rate, promises to pay, others).
• Monthly Performance Comparison: Measure and compare recovery results month-over-month between control and treatment groups using data analytics tools to identify trends, evaluate strategy effectiveness, and implement improvements.
• Generate Analytical Reports: Create detailed analytical reports to evaluate the effectiveness of collection strategies using data analytics and reporting tools to provide information for decision-making and strategy adjustments by the internal team and collection agencies.
• Conduct Recovery Experiments: Design, execute and document experiments aimed at improving recovery rates by developing hypotheses, testing strategies, and analyzing results to innovate and improve the efficiency of the collection process.
• Monitor and adjust the collection process to local regulations: Knowledge of the regulations applied to the collection process to mitigate legal risks.

Collections Supervisor

Collections Supervisor who streamlines collections processes impacting PayJoy's financial health. Ensures recovery of outstanding accounts while maintaining compliance with collection laws.

Jeeves is a financial platform offering streamlined solutions for global finance management. It allows companies to issue cards, send payments, and manage expenses through an all-in-one platform available in over 25 countries globally. By integrating various financial services, Jeeves increases efficiency and saves costs for businesses traditionally burdened by disjointed financial systems. With offerings such as international fund transfers, competitive FX rates, expense management, and direct accounting integrations, Jeeves enhances operational capabilities across multiple currencies and regions. Although not a bank, it partners with licensed banks and financial institutions to provide these services.

Financial infrastructure built to power global businesses | hello@tryjeeves.com

Jeeves (www.tryjeeves.com) is building international fintech infrastructure from scratch; this includes a global switching layer across countries and the ability to run all your company spend - corporate cards, non-card, and cross-border payment - on Jeeves.  

We are currently live in the US, Canada, the United Kingdom, Mexico, Brazil, Chile, Peru, Colombia, and Europe - launching in other locations shortly! 🚀 

Pay for anything. Anywhere. In your local currency. 
No fees and up to 3% cashback on spend.

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Jeeves

• Payment processing and application
• Invoicing and billing
• Customer inquiries/disputes
• Reconciliation and data entry
• Collections support
• Filing and documentation

Collections Intern

Collections Intern supporting the Finance team based in Mexico City. Handling payment processing, invoicing, and customer inquiries while working in a hybrid capacity.

Artex Risk Solutions is a leader in alternative risk management, providing innovative solutions for both large and small organizations. They specialize in creative risk management strategies that help clients optimize their cost of risk, leveraging expertise in capital solutions, specialty risk transfer, and carrier outsourcing services. With a global presence and a commitment to challenging traditional approaches, Artex aims to empower businesses to make informed risk management decisions and enhance their operational efficiency.

At Artex, there’s an art to what we do. Beyond business as usual. On the unpaved path. That’s where superior outcomes happen and empowered decisions are made. It’s where you find a better way. That combination of next-level thinking and deep expertise is what allows us to develop creative solutions for our clients and their businesses. We truly believe it’s always possible to find better, smarter and more efficient ways to manage risk and capital. That’s what drives our team, fuels our culture and makes us one of the largest insurance managers in the world. Globally established-licensed in more than 35 domiciles, with more than 500 professionals operating out of 15-plus international offices, we have the proven resources and capacity to supply any alternative risk need. We serve more than 2,000 clients through 1,000-plus captives, cells and specialty programs.

Artex Risk Solutions

• Dar seguimiento al proceso de cobro de las facturas generadas a los clientes y conseguir que los pagos se realicen de manera oportuna.
• Realizar todas las gestiones necesarias con las áreas correspondientes, aclarar diferencias y realizar actividades de crédito (análisis financiero) y alta de clientes.
• Enviar y/o validar el envío de las facturas de manera oportuna, conforme a los procedimientos del cliente para el pago oportuno.
• Contactar a los clientes para recabar fechas de pago de cada una de las facturas a cargo.
• Monitorear los portales electrónicos de los clientes que comparten información por ese medio.
• Resolver incidencias (internas y externas) para que el cliente pueda proceder con el pago de las facturas a cargo.
• Asegurar el Forecast de cobranza mensual, ejecutando el plan de acción establecido por la coordinación de crédito y cobranza.
• Aplicar y generar complementos de pago de las facturas correspondientes.
• Realizar el análisis correspondiente para el bloqueo de clientes, informando previamente al área comercial y, posteriormente, al cliente.
• Negociar el pago de las facturas vencidas para el desbloqueo del cliente.
• Enviar en forma periódica los estados de cuenta a cada uno de los clientes.
• Realizar la conciliación del estado de cuenta de los clientes.

Analista de Crédito y Cobranza

Credit and Collections Analyst responsible for invoice management and timely payment collection at Arthrex. Ensuring effective communication with clients and financial analysis to enhance collection processes.

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. For over three decades, Concord has delivered award-winning financial technology and support for unparalleled efficiency, accuracy, and flexibility. Concord serves clients globally and operates facilities in the United States and Mexico. To learn more about our comprehensive services, visit www.concordservicing.com.

Concord Servicing

• Collect payments on overdue accounts and locate debtors to make collection arrangements.
• Outbound collection calls on accounts from 16 – 180 days delinquent  (Predictive Dialer and/or manual)
• Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
• Receives payments over the phone via Credit Card or check
• Document customer accounts in an accurate and timely manner
• Sending letters, statements, and payment histories
• Handling customer complaints and resolution paperwork
• Maintain and achieve monthly goals
• Able to react to change productively and handle other tasks as assigned

Collections Representative

Bilingual Collections Representative responsible for collecting outstanding payments in a loan servicing company. Balancing relationships and ensuring timely payments through effective communication and negotiation.

Collections Representative, Bilingual

Collections Representative handling overdue accounts and collecting payments on behalf of clients in the loan servicing industry. Managing communication with debtors and updating accounts accurately.

• Orion, A Concord Company is a leading provider of credit administration and loan servicing solutions in capital markets, delivering innovative financial technologies that support a wide range of specialty finance clients.
• As Commercial Collections Supervisor is responsible for overseeing all collection activities and ensuring optimal performance of the 1-90-day delinquency team.
• This role focuses on supervising and training staff, reviewing contracts, and coaching team members to enhance their collection effectiveness.
• The supervisor conducts interviews, manages performance reviews, addresses complaints, and removes operational roadblocks to support team success.
• As the primary point of contact for client-related collection issues, the supervisor provides guidance and recommendations on accelerated collection efforts when necessary.
• This role also manages the delinquency portfolio by building and updating reports, and leading delinquency calls directly with clients to drive resolution and recovery.

Commercial Collections Supervisor

Commercial Collections Supervisor at Orion overseeing 1-90 day delinquency team and enhancing collection effectiveness. Key responsibilities include supervising staff and managing client-related collection issues.

• Explicación y atención al cliente con cualquier información relacionada con su financiamiento, validación y aplicación de pagos.
• Realizar llamadas telefónicas de acuerdo a la cartera asignada para contactar a los distintos Comercios y clientes realizando la gestión de cobranza solicitada.
• Recuperar los pagos de los clientes que se encuentran atrasados ​​en su cuenta, organizando a los clientes dependiendo de su nivel de mora y reportando promesas de pago.
• Cumplir con las metas establecidas, cumpliendo con las políticas, guiones, guión, procedimientos y trato con los clientes.
• Ayudar a mejorar las estrategias de cobranza que ya tenemos implementadas.

Collections Representative assisting customers with payment inquiries at PayJoy. Recovering overdue payments and improving collection strategies while maintaining effective communication.

Hybrid Collections roles in Mexico

Browse 8 hybrid collections roles hiring in Mexico plus related opportunities such as accounts receivable, customer service and finance analyst.

8 jobs found

Senior Director de Collections

Konfío

Collections Supervisor

PayJoy

Collections Intern

Jeeves

Analista de Crédito y Cobranza

Artex Risk Solutions

Collections Representative

Concord Servicing

Collections Representative, Bilingual

Concord Servicing

Commercial Collections Supervisor

Concord Servicing

Collections Representative

PayJoy