Compliance Manager providing compliance advisory support for loan collections. Managing compliance risk, policy reviews, and ensuring regulatory excellence across multiple states.
About the role
- Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or check
- Document customer accounts in an accurate and timely manner
- Sending letters, statements, and payment histories
- Handling customer complaints and resolution paperwork
- Maintain and achieve monthly goals
- Able to react to change productively and handle other tasks as assigned
Requirements
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills. Good grammar, voice and diction
- Knowledge of loan calculations
- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary
Benefits
- Salary 10,600
- Guaranteed Bonus 7,000 first month
- Food Vouchers 2,000
- Internet Bonus 400
- Medical Insurance
- Life Insurance
- Dental Insurance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
CE
Analyst in credit and collection ensuring efficient financial processes at Cogna. Collaborating with teams for system improvements and providing support for integrations.
GG
Genesis GroupAnalista de Cobrança, Relacionamento com Cliente
Analista de cobrança at Genesis Group focusing on client invoice approval cycles and relationship management. Involves credit recovery actions and monitoring accounts receivable processes.
HI
Hubbell IncorporatedAnalista de Cobranza
Analyst responsible for management of company accounts receivable ensuring timely payments. Involves client account reconciliation, collections, and reporting tasks.
RG
Royal Caribbean GroupAccount Collections Coordinator
Coordinate credit card collections for cruise reservations and chargebacks at cruise line. Working with travel agents and passengers, maintaining organized case files and responding to credit card companies.
ME
MeltwaterCollections Analyst
Collections Analyst managing and enhancing accounts receivable processes at Meltwater. Collaborating with teams to ensure prompt collection of debts and minimize losses while supporting customer relationships.
Provide billing and collections support for Stuart's France operations. Work in a hybrid model with a strong focus on customer invoicing and debt management.
KE
ITC Sr. Team Lead - Collections overseeing daily work priorities and Accounts Receivable issues. Ensuring compliance and improving team efficiency in a hybrid work model.
LO
LogitradeDebt Recovery Officer
Chargé de recouvrement pour Logitrade gérant un portefeuille de grands comptes. Assurant le recouvrement de créances et optimisant les délais de paiement.
UL
Collections Team Lead managing and developing accounts receivable team at Uline. Overseeing customer service and payment collection strategies in a growing North American company.