customer-success-manager

AlfaDocs.com is a comprehensive cloud-based platform dedicated to enhancing patient management for private medical practices. It automates administrative and secretarial tasks, allowing healthcare professionals to focus on their patients. The platform offers features such as online appointment scheduling, document digitalization, and automated patient communications. It is widely used by over 7000 healthcare professionals in Italy, including dental offices, medical specialists, and multi-specialty clinics. AlfaDocs aims to increase efficiency, reduce costs, and improve patient engagement through its user-friendly and secure system.

AlfaDocs è il software 100% cloud per la gestione della relazione con il paziente e dell'intero studio. Con AlfaDocs controlli le attività del tuo studio da qualsiasi dispositivo (desktop, smartphone e tablet) anche quando non sei in ufficio, grazie alla moderna tecnologia in cloud. 

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AlfaDocs.com

• Costruire e mantenere relazioni proattive e consulenziali con i clienti, basate su fiducia e risultati.
• Comprendere a fondo i flussi di lavoro degli studi medici per offrire soluzioni su misura.
• Individuare opportunità di espansione contrattuale (es. nuove sedi, nuovi servizi).
• Avviare campagne di chiamate outbound focalizzate su funzionalità strategiche come Firma Elettronica, Comunicazioni Automatiche e Patient CRM.
• Chiudere upgrade e vendere moduli aggiuntivi.
• Gestire in modo strategico i rinnovi contrattuali, anticipando criticità e proponendo soluzioni win-win.
• Guidare le negoziazioni su prezzi, termini e condizioni.
• Collaborare con Onboarding Specialists, Customer Success Managers e team di Prodotto per favorire l’adozione della piattaforma.

Customer Success Specialist, Upselling, Italian Speaking

Customer Success Account Manager driving client relationships and upselling for AlfaDocs' healthcare platform. Focused on revenue growth through strategic client engagement and collaboration with internal teams.

• Gestire un portafoglio di clienti esistenti, con l’obiettivo di rafforzare la retention e massimizzare l’utilizzo della piattaforma AlfaDocs
• Riattivare clienti inattivi (“sleepers”) e aumentare l’adozione tra i clienti che hanno acquistato ma non hanno mai attivato o utilizzato pienamente il prodotto
• Guidare campagne outbound di riattivazione, identificando i pain point e proponendo soluzioni mirate per migliorare l’engagement
• Monitorare e gestire un segmento di account a basso livello di coinvolgimento, pari a circa il 15% del portafoglio del team CS
• Supportare i clienti con best practice, raccomandazioni personalizzate e indicazioni sulle funzionalità, in base alle loro esigenze di business
• Collaborare con il team di Onboarding per garantire un passaggio fluido dei nuovi account attivati
• Individuare opportunità di upselling e cross-selling e collaborare strettamente con l’Upselling Specialist per finalizzarle
• Monitorare la salute del cliente e il livello di engagement tramite dashboard interne e analisi dei dati di utilizzo
• Agire come consulente di fiducia e portavoce del cliente nelle interazioni cross-funzionali con i team Product, Sales e Support

Customer Success Specialist, Italian Speaking

Customer Success Specialist focusing on maximizing client engagement with AlfaDocs. Managing existing accounts, upselling, and driving product adoption for a healthcare SaaS.

The Prek-8 competency-based math curriculum that kids and teachers love.

The days of rote memorization are over, we go far beyond that!

Conceptual understanding through discussion and manipulation is built while developing 21st-century skills.

Rich activities in a coherent sequence that save time on non-pedagogical tasks. In the Classroom Manager, you'll find everything you need to conduct meaningful math sessions. The teacher's role is changed: from lecturing to facilitating.

Students productively practice in a gamified App, that adapts to their own pace. Progress reports are created to drive data-driven instruction.

We provide on-demand training in math education and a direct line to our experts for guidance and advice.

Innovamat brings the science of math teaching to the classroom in an easy-to-use product.

Innovamat

• Essere il punto di riferimento delle scuole.
• Custode della Relazione: Essere il consulente di fiducia di Dirigenti Scolastici e insegnanti.
• Abilitatore di Successo: Assicurarsi che ogni scuola utilizzi Innovamat al meglio.
• Comunicazione e Formazione: Spiegare il "perché" dietro ogni scelta pedagogica.
• Account Management Strategico: Gestire il rinnovo delle collaborazioni.

School Success Manager

Account Manager ensuring implementation of Innovamat's educational methods in schools. Building relationships with educators and driving successful usage of innovative educational tools.

Gympass is a comprehensive corporate wellness platform that connects employees with a variety of fitness, mindfulness, nutrition, and sleep resources through flexible and cost-effective subscription plans. Offering access to a vast network of gyms, studios, virtual personal trainers, and wellness apps, Gympass is designed to enhance employee wellbeing and improve productivity, retention, and healthcare cost outcomes for businesses. By enabling companies to provide holistic wellness options, Gympass fosters healthier workplace environments and supports employees in maintaining balanced lifestyles both at work and at home.

Gympass is a complete corporate wellbeing platform that ignites every journey to feel good. We’re reinventing wellbeing, making it engaging and accessible.

Worldwide companies rely on Gympass' unmatched variety, convenience, and flexibility to support their employees’ health and happiness. We partner with best in class wellbeing providers in multiple markets across North America, Latin America, and Europe. With over 50,000 fitness partners, 1,300 on demand classes, 2,000 hours of meditation, 1,000 healthy recipes, weekly 1:1 therapy sessions, and hundreds of personal trainers, Gympass supports every wellbeing journey.

Gympass

• People leadership: Coach, grow and manage a team of senior client success managers (account managers), who are directly responsible for their books of business.
• Senior Stakeholder Management: Build and maintain long-term relationships with senior stakeholders of the key clients, including C-suite executives, Reward Directors, and Wellbeing leaders. Ensure that Wellhub is not only aligned with business goals but also drives tangible, measurable results.
• Collaboration: Interact with other Wellhub teams (e.g., Client Sales, Partnerships, Operations, Marketing) to ensure the strategic plans built for the clients are well executed internally.
• Industry Engagement: Represent Wellhub at key industry events, forums, and conferences, showcasing our vision and capabilities in shaping the future of Employee Wellbeing.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Client Success Director

Client Success Director for Wellhub focusing on Enterprise client management and relationship building in Italy. Leading a team and driving workplace wellness initiatives across clients.

• People leadership: Coach, grow and manage a team of senior client success managers (account managers), who are directly responsible for their books of business
• Senior Stakeholder Management: Build and maintain long-term relationships with senior stakeholders of the key clients, including C-suite executives, Reward Directors, and Wellbeing leaders. Ensure that Wellhub is not only aligned with business goals but also drives tangible, measurable results.
• Collaboration: Interact with other Wellhub teams (e.g., Client Sales, Partnerships, Operations, Marketing) to ensure the strategic plans built for the clients are well executed internally
• Industry Engagement: Represent Wellhub at key industry events, forums, and conferences, showcasing our vision and capabilities in shaping the future of Employee Wellbeing
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Client Success Director leading the Client Success team at Wellhub in Milan. Managing relationships and growth of Enterprise clients to enhance workplace wellness.

• Own and manage a portfolio of B2B clients, ensuring successful implementation, onboarding, adoption, engagement and renewal.
• Define and implement tailored customer success and engagement playbooks and processes for Wellz clients.
• Build strong relationships with key stakeholders (Internal and external), understanding their business goals and challenges and support business evolution.
• Designing and overseeing the HR experience journey for Wellz clients. This includes defining and managing processes that ensure successful implementation, onboarding, adoption, and renewal, acting as the owner of the HR experience , and the owner of user adoption experience.
• Monitor account health and user adoption and proactively address risks or red flags.
• Analyze product usage data to generate insights and drive value-based conversations.
• Collaborate with internal teams to advocate for customer needs and design processes.
• Lead regular business reviews and present impact reports to clients.
• Build and lead user engagement campaign to improve user adoption.
• Drive upsell and cross-sell opportunities.
• Ensure high Net Promoter Score (NPS), retention rates, and overall customer satisfaction.
• Contact with specific systems and platforms and how to use; Excel, Pipedrive, Jira.
• Contact with stakeholders internal/external; Clients (HRs), Engagement, product, finance, support , etc.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Client Success Executive

Client Success Executive in Italy managing B2B client engagement and implementation processes for Wellz's corporate wellbeing platform.

Satispay is a digital payment application that simplifies transactions for individuals and businesses. It allows users to make payments, transfer money, and manage digital vouchers all from their mobile devices. With over 4.5 million users and more than 400,000 businesses onboard, Satispay offers a convenient and cost-effective solution for everyday spending, including employee benefits and meal vouchers. This platform is designed to enhance the payment experience by putting people at its core, making it easy and efficient to handle financial transactions in person and online.

Satispay powers payments for the people - help you send, receive and save money, whichever side of the exchange you stand.

Launched in 2015 as a European payment network, becoming an Italian unicorn in 2022 was a significant milestone for us. But what truly matters is our dedication to simplifying payments for individuals and businesses alike, making life easier for everyone. As part of our commitment, we're proud to offer innovative services like our meal vouchers, which streamline benefits for employers and promote local businesses.

Within our community of 4 million consumers and 300,000 merchants, we're more than just numbers; we're a diverse team of over 600+ talented professionals from various backgrounds, shaping the future of payments in Europe. 

Interested in joining us? Explore our open positions: we'd love to connect with you!

Satispay

• Developing and executing canvas strategies aimed at guiding users through their product journey.
• Collaborating with cross-functional teams to create engaging and informative canvas content, including emails, in-app messages, and educational materials.
• Leveraging data analytics to gain insights into user engagement patterns and preferences.
• Generating reports and providing recommendations to enhance canvas performance.
• Analyzing user behavior and feedback to continually optimize canvas activities.
• Monitoring engagement metrics and user interactions to identify opportunities for improvement.
• Using customer segmentation strategies to tailor canvases to different user segments.
• Implementing personalization tactics to enhance the relevance and effectiveness of canvas content.

CRM Manager

CRM Manager leading customer engagement strategies and optimizing user interactions at Satispay. Collaborating closely with Tech&Product, Legal and Operations teams to enhance product understanding and engagement.

Hybrid Customer Success Managers roles in Italy

Browse 7 hybrid customer success managers roles hiring in Italy plus related opportunities such as client partner, account executive, account manager and customer success manager.

7 jobs found

Customer Success Specialist, Upselling, Italian Speaking

AlfaDocs.com

Customer Success Specialist, Italian Speaking

AlfaDocs.com

School Success Manager

Innovamat

Client Success Director

Gympass

Client Success Director

Gympass

Client Success Executive

Gympass

CRM Manager

Satispay