customer-support

Coolbet is an award-winning sportsbook, online casino, and poker provider with a presence in 10 countries on 3 continents, holding four gaming licenses. Based in Tallinn, Estonia, Coolbet specializes in delivering innovative gaming solutions, focusing on product development and responsible gaming. The company combines the thrill of gaming with cutting-edge technology to create seamless gaming experiences. With an international team boasting extensive expertise, Coolbet is dedicated to revolutionizing the gaming industry and expanding its reach in markets like the USA. The company offers a vibrant, inclusive workplace culture and numerous opportunities for professional growth.

Coolbet, the B2C brand by GAN Ltd, is a multi-award-winning sportsbook, casino, and poker platform. Our proprietary technologies stand out by offering top market odds and providing a great variety of sports and localized betting markets for more than ten countries.

We’re a business built on entertainment and transparency, with a team that puts passion and hard work into creating top-class products and exceptional player experiences for more than 1 million customers.

Since 2015, our innovative company has strived to be the fairest and most transparent gaming site. This drives us all - a team of more than 400 highly skilled people from 47 nationalities working on three continents.

There is a lot of cool stuff we do! If you consider accomplishments as significant as life-work balance and relationships with co-workers, check our open roles and become part of this adventure.

Learn more about us at www.coolbet.com

Coolbet

• Helping customers via live chat and email while providing friendly and accurate support
• Solving and following up on customer queries while collaborating with other teams
• Sharing insights from customer interactions to improve the overall customer journey
• Following and applying internal routines and quality standards
• Taking ownership of issues and finding efficient solutions
• Translating texts for the website and newsletters
• Monitoring daily and weekly reports and taking action if necessary
• Supporting other teams and helping mentor or train new team members
• Working 8–10 hour rotating shifts between 08:00 and 00:00

Customer Support Specialist

Customer Support Specialist providing support for Estonian customers through live chat and email. Collaborating with teams to enhance customer experience with detailed problem-solving.

The Baltics are a special land, where people share common values, are connected by similar drive and vision. People like this deserve their own bank that is like the Baltics themselves – dynamic, agile, and forward-looking. Independent, but stronger for being together. It is our privilege to be that bank​!We want to make a difference and have a voice in society, to shape the economic environment with the future in mind, and to contribute to our home region. We know the local people and businesses and we want to be the preferred partner in financial matters for our customers. We will do that by being accessible, fast and predictable.Being pan-Baltic gives us the size and the strength to make a real difference, while still being a local bank. Although we have Nordic roots, we were born here, and we make our decisions here. We combine global knowledge with local expertise.Luminor is the third-largest provider of financial services in the Baltics, with some 870 000 clients and 2 300 employees. In the Baltic region, it has a market share of 14.9% in deposits and 16.9% in lending as at the end of March 2021. Luminor has total shareholders’ equity of 1.7 billion EUR and a CET1 ratio of 23.4%.Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.

Luminor Group

• Support IT applications to resolve incidents and handle access management
• Develop and maintain IT services and IT Assets related documentation, knowledge, instructions and artefacts, including disaster and IT service recovery plans, root-cause analysis and third parties’ management.
• Analyzing and implementing IT service and process controls, and helping assess, identify, and mitigate potential risks.
• Support on the implementation of IT processes and respective controls within the area of responsibility, and report respective status and KPI-s.
• Prepare regular reports on IT services incidents, security, operations performance, utilization, license usage, risk assessments, and compliance for senior management and regulatory authorities.
• Coordinate IT Services security hardening and vulnerability management.
• Collaborate with cross-functional teams to resolve issues, improve system functionality, and develop best practices and standards.
• Training and mentoring on specialized technologies and tools and providing support as an SME to improve capabilities and processes.
• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment.

Application Support Specialist, Document Management Unit

Application Support Specialist responsible for IT service management at Luminor, building a local banking champion. Supporting IT applications and collaborating with cross-functional teams for optimal functionality.

TVH is a global distributor and service provider of spare parts and accessories for industrial equipment. With 90 branches across all continents, 5,000+ employees and high-volume eCommerce operations (27,000 orders per day), TVH operates warehousing, logistics, sales, purchasing and digital channels to supply and support customers worldwide. The company focuses on aftermarket parts distribution, warehouse management and eCommerce-driven order fulfillment.

About TVH

TVH is a true family business with a challenging and rewarding environment for its more than 5000 employees, that encourages teamwork, growth, development, creativity and initiative.
 
Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
 
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment.

Start your career with us
jobs.tvh.com
 
Want to know more about TVH?
www.tvh.com

• Handle incoming customer inquiries across multiple channels (phone, email, chat), including straightforward complaints or requests, ensuring timely and accurate responses.
• Register and maintain customer data, documentation (e.g., import/export paperwork), and requests in the relevant systems, following defined procedures.
• Take care of a defined portfolio of customers, acting as their main point of contact for all questions and requests, and ensuring consistent support and follow-up.
• Share customer insights and opportunities with sales colleagues, contributing to tailored account plans and growth initiatives.
• Guide and advise customers in using the TVH eCommerce platform effectively and independently.

Customer Care Advisor

Customer Support Advisor handling customer inquiries across channels and guiding them through the eCommerce platform. A key role in customer relationship management at TVH, based in Estonia.

• Design, implement, and maintain customer service and sales processes across Baltic channels in line with Retail strategy, ensuring a strong customer‑centric approach
• Bring creative, modern learning ideas- beyond classic training — including individual activities, coaching formats, and ongoing knowledge‑boosting initiatives
• Use AI tools and modern training technologies to develop engaging, efficient, and scalable learning content
• Analyze data and insights from customer feedback, complaints, quality evaluations, Mystery Shopping and other sources to identify pain points and quickly propose improvement solutions
• Design and adapt training programs to ensure superior omni‑channel experience, using customer insights and quality learnings
• Plan and deliver trainings for customer facing employees in a professional, engaging, and inspiring manner
• Initiate and coordinate local and pan‑Baltic procedures and projects that enhance customer experience, prepare necessary guidelines and documentation
• Advocate customer‑centric service and sales mindset in other units’ development projects and collaborate across departments
• Stay constantly updated on market trends, tools, and best practices to ensure Luminor remains ahead in customer experience excellence

Customer Experience Developer

Customer Experience Developer at Luminor shaping customer service and sales performance across Baltic channels. Designing training programs to enhance employee skills and customer satisfaction.

• Maintain and improve the bank’s Customer Platform (CRM)
• Maintain integrations between various platforms and components
• Ensure high levels of quality, documentation, security, availability, and performance for supported systems
• Participate in technical discussions with engineering teams
• Perform testing, troubleshoot software, and fix defects
• Assist and guide business stakeholders in Customer Platform–related challenges
• Gain expertise in a variety of the bank’s business processes and products
• Work as part of an Agile team
• Operate in an international environment

Application Support Specialist, CRM/Customer Platforms

Application Support Specialist responsible for maintaining the bank’s Customer Platform (CRM) in Tallinn. Collaborating with engineering teams and ensuring system quality and performance in a hybrid work setup.

Modus Group story began in 1993 in Lithuania. During more than 26 years, the company has grown to a successful international business currently operating in nine countries: Lithuania, Latvia, Estonia, Poland, the Netherlands, Ukraine, Belarus, Italy and Spain. We mainly focus on three areas of activity: renewable energy (Green Genius), mobility services (CityBee) and automotive business. Today we unify 14 automobile brands, including Porsche, Bentley, BMW, Fiat, Maserati and other world-renowned names of car industry. While growing business and looking for new opportunities, Modus Group follows its strategic guidelines: investing into the future, trusting green and working smart.

Modus Group

What you'll be doing:

- Lead and manage a team of customer support specialists, providing regular feedback, coaching, and support.
- Set performance goals, monitor progress, and encourage a culture of accountability and growth.
- Participate in the recruitment and onboarding of new team members.
- Identify areas for improvement and implement solutions to streamline operations and boost efficiency.
- Oversee communication with our business clients and ensure exceptional service delivery across all channels.
- Handle B2C customer inquiries and manage contracts with professionalism and attention to detail.
- Oversee all customer communication channels including email, live chat, and phone calls. Ensuring clear, consistent, and timely responses from the team.


Customer Support Team Lead

Customer Support Team Lead for CityBee in Tallinn, managing customer inquiries and team performance. Leading a customer-focused team in a dynamic environment to enhance service delivery.

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Concentrix

• Bringing great customer service to the customers via primarily email/chat, but also inbound phone calls
• Finding solutions for each individual customer to ensure a positive experience
• Handle Finnish customer cases but also assist English when needed

Customer Service Team Member

Customer Support Specialist for Reima handling inquiries via email and chat, ensuring customer satisfaction. Opportunity to work remotely or from our Estonian offices Monday to Friday.

Hybrid Customer Support roles in Estonia

Browse 7 hybrid customer support roles hiring in Estonia.

7 jobs found

Customer Support Specialist

Coolbet

Application Support Specialist, Document Management Unit

Luminor Group

Customer Care Advisor

TVH

Customer Experience Developer

Luminor Group

Application Support Specialist, CRM/Customer Platforms

Luminor Group

Customer Support Team Lead

Modus Group

Customer Service Team Member

Concentrix