Customer Service Representative at Stryker providing customer services relating to sales and installations. Engaging with sales and healthcare professionals to encourage positive business relationships and support processes.
About the role
- Customer Experience Developer at Luminor shaping customer service and sales performance across Baltic channels. Designing training programs to enhance employee skills and customer satisfaction.
Responsibilities
- Design, implement, and maintain customer service and sales processes across Baltic channels in line with Retail strategy, ensuring a strong customer‑centric approach
- Bring creative, modern learning ideas- beyond classic training — including individual activities, coaching formats, and ongoing knowledge‑boosting initiatives
- Use AI tools and modern training technologies to develop engaging, efficient, and scalable learning content
- Analyze data and insights from customer feedback, complaints, quality evaluations, Mystery Shopping and other sources to identify pain points and quickly propose improvement solutions
- Design and adapt training programs to ensure superior omni‑channel experience, using customer insights and quality learnings
- Plan and deliver trainings for customer facing employees in a professional, engaging, and inspiring manner
- Initiate and coordinate local and pan‑Baltic procedures and projects that enhance customer experience, prepare necessary guidelines and documentation
- Advocate customer‑centric service and sales mindset in other units’ development projects and collaborate across departments
- Stay constantly updated on market trends, tools, and best practices to ensure Luminor remains ahead in customer experience excellence
Requirements
- Deep knowledge of retail customer service principles, quality evaluation methods, and common customer pain points
- Proven ability to identify improvement opportunities and propose fast, effective, and creative solutions
- Strong skills in training facilitation, coaching, and creating individual and team learning activities
- Ability to use modern tools, including AI solutions, for training content creation, data analysis, and process improvement
- Strong collaboration, creativity, project management, and stakeholder management skills
- Proactive approach to self‑development and task ownership
- Fluent English and Estonian is required in spoken and written communication due to working on the Pan-Baltic level
Benefits
- Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
- Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
- Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
- Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
- Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Support Representative providing professional engagement with Simpro Group customers. Handling inbound support queries via phone and chat while ensuring high customer service standards.
Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
Customer Service Advisor at Scania responsible for customer relations and administrative tasks in Hull. Ensuring timely updates and coordination of services for customer satisfaction.
Customer Service Advisor at Scania responsible for building customer relationships and managing service coordination. Skilled in handling inquiries and providing top - notch service at Purfleet location.
Service Advisor at Bosselman Enterprises, managing customer vehicle repair needs and communication. Providing friendly service, coordinating workflows, and maintaining customer satisfaction.
Sales Associate responsible for customer service and food handling at Bosselman Pump & Pantry. Ensuring compliance with food safety regulations and providing a clean service environment.
Sales Associate responsible for customer service and food handling at Bosselman Pump & Pantry. Ensuring cleanliness, sales accuracy, and food safety compliance as part of team operations.
Customer - facing role at C.H. Robinson supporting carrier partners through payment - related inquiries. Managing inbound communications and ensuring timely resolution of payment issues.
Customer Service Representative responsible for greeting and assisting customers at Crash Champions' locations. Providing administrative support and handling communications with customers and departments.