customer-retention-specialist

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.

• Provide customers with the best solutions and offer advanced guidance and expertise on how TD Merchant Solutions can help them meet their financial needs now and in the future.
• Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.
• Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
• Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
• Implement advice and customer service procedures and approaches to complete work efficiently.
• Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.

Bilingual French Client Retention Specialist

Client Retention Specialist supporting customers of TD Merchant Solutions by providing expert guidance and legendary experiences. Delivering solutions through inbound and outbound service interactions in a hybrid work environment.

Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.

Jobber is an award-winning software for small home service businesses. 

Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale. 

Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte

Jobber

• Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards
• Lead confident, value-driven conversations with customers considering cancellation or downgrade, identifying solutions that drive retention and long-term success
• Use a consultative approach to understand root causes and influence positive customer outcomes
• Proactively engage escalated or at-risk customers, taking ownership of complex situations and driving resolution
• Partner with cross-functional teams to share trends and insights that improve customer experience and reduce churn
• Adapt quickly to evolving processes, tools, and product updates in a growing environment

Customer Retention Specialist

Customer Retention Specialist in Toronto handling billing inquiries for Jobber customers. Engaging with customers to enhance their subscription experience and drive retention efforts.

Alcumus is a technology-driven company specializing in compliance and risk management solutions. They provide software and services that help organizations maintain health and safety standards, manage risk, and stay compliant with regulations. With a focus on improving operational efficiency and workforce safety, Alcumus serves businesses across various sectors, providing them with the tools needed to thrive in a regulatory environment.

We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology.

Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today. 

By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe.

Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology.

Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment.

Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.

Alcumus

• Manage incoming calls and emails related to renewals and negotiations, using effective negotiation techniques to create win-win outcomes.
• Identify upsell and cross-sell opportunities to increase revenue and customer engagement.
• Handle escalations with internal and external partners as needed.
• Implement strategies and recommendations aimed at retaining customers and maintaining mutually beneficial relationships.
• Use consultative selling techniques to identify customer needs and recommend the best-fit solutions to increase revenue and engagement.

Customer Retention Specialist managing client relationships for Complyworks in Quebec. Ensuring customer satisfaction and demonstrating value in compliance solutions through effective communication.

HP France is a subsidiary of the multinational tech company HP Inc, focusing on providing a wide range of computing and printing solutions. The company offers an extensive product line including laptops, desktops, monitors, printers, and accessories for both private consumers and business clients. HP France is committed to delivering innovative technology solutions that enhance productivity and efficiency in both personal and professional settings.

Chez HP, nous ne croyons pas simplement au pouvoir des technologies, nous croyons également au pouvoir des gens lorsque les technologies travaillent pour eux. Nous cultivons l’innovation et les nouvelles façons de penser pour améliorer la vie nos clients tant d’un point de vue professionnel que personnel.
If you are going to do something, Make it Matter.

HP France

• Collaborate with Sales, Pursuit, and Delivery teams to develop renewal strategies
• Manage and optimize the renewal process
• Conduct detailed reviews for account auditing
• Lead End-to-End Renewal Lifecycle Management
• Evaluate account-level financial risks and prepare financial analyses

Customer Retention and Sales Solutions Specialist

Renewal Specialist optimizing Managed Print Services contracts and collaborating with sales and delivery teams. Managing renewal processes and ensuring client satisfaction with service deliverables.

• Oversee the daily operations of the Renewals and Collections team, ensuring balanced workloads, adherence to internal controls, and alignment with established processes (contact cadence and escalation protocols)
• Approve time-off requests while ensuring adequate team coverage and maintaining service levels
• Support agents in resolving escalated collection cases and provide guidance on resolution strategies
• Schedule and lead regular team meetings to discuss updates, challenges, and priorities
• Conduct regular one-on-one meetings to evaluate performance against individual and team KPIs, set goals, and provide constructive feedback
• Implement personalized coaching and development plans to address areas for improvement
• Foster a culture of continuous learning by offering skill development and career progression opportunities
• Identify and develop high-potential talent and future leaders within the team
• Collaborate with the Vice President, Retention and Inside Sales to align team objectives with overall company goals
• Support the implementation of initiatives aimed at increasing customer retention and revenue growth
• Produce and analyze retention and collections reports, and provide KPI updates to the Vice President
• Serve as the primary communication link between the Renewals team and senior management
• Ensure updates, changes, and announcements are communicated clearly and understood by all
• Promote a culture of transparency, trust, and collaboration within the team

Retention Manager

Retention Manager leading operations for the renewals team in ensuring client retention. Focusing on coaching and development while supporting strategic business objectives in Montreal.

Hybrid Customer Retention Specialists roles in Canada

Browse 5 hybrid customer retention specialists roles hiring in Canada plus related opportunities such as customer success manager, customer advocate, implementation specialist, onboarding specialist and product adoption specialist.

5 jobs found

Bilingual French Client Retention Specialist

TD

Customer Retention Specialist

Jobber

Customer Retention Specialist

Alcumus

Customer Retention and Sales Solutions Specialist

HP France

Retention Manager

Alcumus