call-center-representative

Intact is a company that offers a wide range of career opportunities across various domains such as sales, customer service, claims, technology, underwriting, actuarial, finance, legal, marketing, administration, operations, and human resources. It is committed to fostering a diverse and inclusive workplace where employees can thrive, make a difference, and grow their skills. Intact provides financial rewards, wellness benefits, and professional development opportunities to support its employees. The company emphasizes the importance of teamwork, innovation, and a transformative approach to insurance and related fields.

We are here to help people, businesses and society prosper in good times and be resilient in bad times. This is our purpose and the foundation of our company – it drives everything we do and gives meaning to our work.
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Nous sommes là pour aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. C'est notre raison d'être et l'essence même de notre entreprise.

Intact

• Configures and administers contact center systems, including interaction management platforms, telephony systems, and reporting tools.
• Provides technical support to agents and contact center users, swiftly resolving technical issues and optimizing tool usage.
• Monitors system performance in real time to identify and address issues before they impact the customer experience.
• Collaborates with other teams to ensure the integration of contact center solutions with enterprise systems such as CRMs and ERPs.
• Generates reports and analyses on contact center performance, identifying trends and recommending improvements.
• Develops and delivers training sessions for agents and staff on new features and best practices for system use.
• Plans and executes system updates to ensure they remain up-to-date, secure, and aligned with organizational needs.
• Responds to system-related incidents, performing root cause analysis and implementing solutions to prevent recurrence.
• Regularly evaluates existing processes and technologies to recommend enhancements that increase efficiency and service quality.
• Manages system access, ensuring customer data security and compliance with regulatory requirements.
• Writes and maintains technical and functional documentation, including user manuals and operational procedures.
• Works closely with support, development, and security teams to ensure systems function cohesively and effectively.
• Stays informed about the latest trends and technologies in the contact center industry, proposing innovative solutions to enhance operations.

IT Technical Advisor Specialist – Contact Center Solutions, CCaaS

IT Technical Advisor Specialist managing and optimizing contact center technologies for seamless customer experience. Ensuring technical support and system performance in a collaborative environment.

Aviso Wealth is a Canadian company specializing in wealth management solutions. With over 30 years of experience and over $140 billion in assets under administration and management, Aviso offers comprehensive wealth management, investing, and insurance solutions. The company partners with financial institutions, investment advisors, and credit unions to drive business forward, providing services such as investment dealer services, correspondent and institutional services, online brokerage platforms, and automated advice. Aviso focuses on combining technology-enabled experiences with personalized human connections to help investors achieve financial confidence and peace of mind. It is recognized for its exceptional culture and commitment to the success and career development of its team.

Aviso Wealth empowers better wealth management for all Canadians. We’re a leading wealth services supplier for the Canadian financial industry, helping hundreds of institutional and retail organizations gain a competitive edge. By connecting to our flexible centre of integrated products and services, our partners can deliver an enhanced wealth management experience to their clients.

With approximately $100 billion in assets under administration and management, we’re an ambitious organization backed by the collective strength of our owners: the credit union Centrals, The Co-operators/CUMIS, and Desjardins. We have operations in Toronto, Vancouver and Montreal, with a regional office in Winnipeg.

Our team of experienced professionals embraces a “One Aviso” culture that celebrates leadership, innovation, partnership, responsibility and community. 

Aviso Wealth Inc. ('Aviso') is a wholly owned subsidiary of Aviso Wealth LP, which in turn is owned 50% by Desjardins Financial Holding Inc. and 50% by a limited partnership owned by the five Provincial Credit Union Centrals and The CUMIS Group Limited. The following entities are subsidiaries of Aviso: Credential Qtrade Securities Inc. (including Credential Securities,  Qtrade Direct Investing, Qtrade Advisor, VirtualWealth and Aviso Correspondent Partners), Credential Asset Management Inc., Credential Insurance Services Inc., Credential Financial Strategies Inc., and Northwest & Ethical Investments L.P.

NEI Investments is a registered trademark of Northwest & Ethical Investments L.P. (“NEI LP”). Northwest & Ethical Investments Inc. is the general partner of NEI LP and a wholly-owned subsidiary of Aviso Wealth Inc. Online brokerage services are offered through Qtrade Direct Investing, a division of Credential Qtrade Securities Inc. Qtrade and Qtrade Direct Investing are trade names and trademarks of Aviso Wealth. Aviso Correspondent Partners operates as a separate business unit of Credential Qtrade Securities Inc.

Aviso Wealth

• Cultivate a team of customer service experience Investment Representative superstars
• Help to ensure that people know the importance of their roles, and how that effort is measured and supports the goals of the organization
• Coach and develop the team through regular discussions with a balanced scorecard approach using tools such as KPI’s, company values, quality monitoring, Voice of the Customer (VoC) and peer feedback to provide a well-rounded view of one’s overall performance
• Champion a continuous improvement service philosophy.  Sets the standard to always have World Class customer service and challenges your team and peers to live up to the standard, thereby increasing our Voice of the Employee (VoE) and Voice of the Customer (VoC) results
• Create an empowering culture through knowledge sharing, procedure documentation and finding efficiencies to enable IRs to do their job better
• Work with Trade Control to reach out to clients who encounter issues or who escalate
• Ensure top quartile delivery of service to Premier/Investor Plus clients and ongoing expansion of that client base
• Conduct service quality and trade accuracy review
• Recognize and motivate your team to maintain high level of engagement and deliver on the brand promise
• Monitor and analyze all trade issues to recommend risk mitigation protocols, from a client experience perspective
• Find scalability opportunities for rep and client activity in processes and procedures

Manager, Trading – QTrade Contact Center

Manager, Trading overseeing trading strategies and managing Investment Representatives at Aviso. Focusing on trade risk analysis and enhancing client trading activity through effective team leadership.

Scene+ is a loyalty rewards program that allows Canadian users to earn points on a wide range of purchases, including groceries, dining, movies, travel, and shopping. Members can accumulate points through various activities and redeem them for rewards at numerous participating partners such as Cineplex, Best Buy, and Expedia. The program is designed to offer personalized offers and digital exclusives, enhancing the shopping and entertainment experience for its users.

Scene+, a joint venture between Scotiabank® and Cineplex®, brings together two of Canada’s favourite loyalty programs, SCENE® and Scotia Rewards®, to create an enhanced program with a breadth of rewards categories. We’re excited to announce that Empire has joined Scene+ as an owner. Now members can earn and spend points at grocery, pharmacy, and liquor stores.

Scene+

• partner with training teams and vendors to ensure effective learning materials
• plan and deliver onboarding, refresher, and ad hoc training sessions
• manage and continuously update e-learning modules and quick reference guides
• act as the administrator for internal knowledge base articles
• develop monthly learning themes, quizzes, and interactive activities
• monitor training outcomes and collect feedback from learners

Learning & Development Specialist, Contact Center

Learning & Development Specialist focused on delivering effective training in a hybrid model. Collaborating with teams to enhance training materials and support knowledge retention in a member-focused environment.

Zurich Insurance is a global insurance and risk-management company offering a broad range of products and services including commercial and personal property & casualty insurance, life and critical-illness cover, pensions and retirement solutions, savings and investment products, claims and risk advisory, and specialty offerings such as microinsurance and travel coverage. The company also runs investment funds, sustainability and climate-focused initiatives, innovation and technology programs, and a foundation for community and environmental projects. Zurich serves both individual consumers and corporate clients across many countries, emphasizing governance, ESG reporting, digital innovation, and resilience.

Zurich is a leading multi-line insurer that serves its customers in global and local markets.

With about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.

ONE TEAM, ONE PURPOSE

We are Zurich, one global company, with one mission, one ambition, one set of shared values and a clear commitment to our stakeholders: our customers, our people, our shareholders, and the communities in which we live and work.

To find out more, follow us on Twitter: @Zurich, like us on Facebook: Zurich, subscribe on YouTube: Zurich Insurance Group, follow us on Instagram: zurichinsurance or visit our website: www.zurich.com

You can find Zurich's community guidelines on
https://www.zurich.com/services/social-media

Zurich Insurance

• Handle complex technical duties and specialized/pilot projects for commercial lines of business
• Manage intake of claims involving Centers of Expertise lawsuits
• Monitor and manage resources/cash within defined procedures
• Interact closely with internal business partners, including Underwriters, Account Managers, and specialized claims personnel in a professional and positive manner
• Collaborate with external business partners, including Agents/Brokers, in a professional and productive manner
• Ensure compliance with legal and regulatory controls relevant to standard work practices within the region
• Meet established departmental quality, phone availability, and productivity objectives
• Perform other duties as assigned by the Team Manager or other members of the Management team
• Maintain regular and predictable attendance
• Participate in business travel and mandatory overtime during peak periods, shift work, and holiday work as required

Senior Bilingual Claims Call Centre Representative

Bilingual Claims Call Centre Senior Representative for Zurich Canada managing claims processing in a hybrid work environment. Supporting both internal and external stakeholders with high-quality service.

CIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions. 

Social Media Terms and Conditions: https://bit.ly/3AAqv53

The CIBC Logo is a registered trademark of CIBC, used under license. ©2024 CIBC Bank USA.

Loans are subject to credit approval

Equal Housing Lender | Member FDIC

CIBC US

• first point of contact for clients with banking inquiries,
• assist clients with credit card operations and inquiries,
• identify needs and suggest solutions,
• provide information and solutions regarding credit card products and services,
• work independently with general routine instructions.

Contact Center Representative, Bilingual

Contact Centre Representative for CIBC handling client inquiries regarding credit card operations. Focused on client engagement while working remotely with occasional on-site requirements in Montreal.

• Act as the first point of contact for clients with questions or requests related to their banking needs.
• Answer incoming calls from credit cards clients and calls transferred from other departments.
• Assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions.
• Support best practices by providing information and solutions regarding CIBC’s credit card products and services, including assisting clients with application and cancellation requests.
• Collaborate to find simple solutions for clients to bank with ease.

Contact Center Representative – Bilingual, French and English

Contact Centre Specialist II assisting clients with credit card inquiries for CIBC. Engaging with clients over the phone to provide solutions and support for their banking needs.

• Cultivate a team of customer service experience Investment Representative superstars
• Help to ensure that people know the importance of their roles, and how that effort is measured and supports the goals of the organization
• Fail fast and learn even faster
• Coach and develop the team through regular discussions with a balanced scorecard approach using tools such as KPI’s, company values, quality monitoring, Voice of the Customer (VoC) and peer feedback to provide a well-rounded view of one’s overall performance
• Champion a continuous improvement service philosophy.  Sets the standard to always have World Class customer service and challenges your team and peers to live up to the standard, thereby increasing our Voice of the Employee (VoE) and Voice of the Customer (VoC) results
• Create an empowering culture through knowledge sharing, procedure documentation and finding efficiencies to enable IRs to do their job better
• Work with Trade Control to reach out to clients who encounter issues or who escalate
• Ensure top quartile delivery of service to Premier/Investor Plus clients and ongoing expansion of that client base

Supervisor, Trading – QTrade Contact Center

Supervisor Trading leading a team of Investment Representatives to ensure customer service excellence at Aviso. Coaching and developing team members while maintaining high-performance standards in trading.

Hybrid Call Center Reps roles in Canada

Browse 7 hybrid call center reps roles hiring in Canada plus related opportunities such as customer support and customer service.

7 jobs found

IT Technical Advisor Specialist – Contact Center Solutions, CCaaS

Intact

Manager, Trading – QTrade Contact Center

Aviso Wealth

Learning & Development Specialist, Contact Center

Scene+

Senior Bilingual Claims Call Centre Representative

Zurich Insurance

Contact Center Representative, Bilingual

CIBC US

Contact Center Representative – Bilingual, French and English

CIBC US

Supervisor, Trading – QTrade Contact Center

Aviso Wealth