Call Center Representative assisting customers through phone, chat, and email at Duke Energy. Providing high quality customer service and ensuring customer satisfaction while managing billing and credit issues.
About the role
- Contact Centre Specialist II assisting clients with credit card inquiries for CIBC. Engaging with clients over the phone to provide solutions and support for their banking needs.
Responsibilities
- Act as the first point of contact for clients with questions or requests related to their banking needs.
- Answer incoming calls from credit cards clients and calls transferred from other departments.
- Assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions.
- Support best practices by providing information and solutions regarding CIBC’s credit card products and services, including assisting clients with application and cancellation requests.
- Collaborate to find simple solutions for clients to bank with ease.
Requirements
- Fluent in French and English to support business operations outside of Quebec, Canada.
- Strong written, verbal, and interpersonal skills.
- Ability to work independently as an Agent @ Home with a secure workspace.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate; minimum download speed of 15 mbps and upload speed of 10 mbps.
- Flexibility to work Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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