Customer Service Representative providing billing support and performing collections management at AT&T. Working in a hybrid role, handling customer service interactions and negotiations.
About the role
- Contact Centre Representative for CIBC handling client inquiries regarding credit card operations. Focused on client engagement while working remotely with occasional on-site requirements in Montreal.
Responsibilities
- first point of contact for clients with banking inquiries,
- assist clients with credit card operations and inquiries,
- identify needs and suggest solutions,
- provide information and solutions regarding credit card products and services,
- work independently with general routine instructions.
Requirements
- bilingual in French and English,
- ability to work on-site in downtown Montreal within 2 hours' notice,
- required reliable wired internet connection with specified minimum speed.
- engagement and interpersonal skills,
- proficiency in CIBC systems and products.
Benefits
- salary competitive,
- employee share purchase plan,
- defined benefit pension plan,
- wellbeing support,
- vacation offering,
- MomentMakers, our social, points-based recognition program,
- Purpose Day, a paid day off dedicated for personal growth and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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