Phone Advisor handling inquiries from Entel Chile customers, providing support and closing sales for mobile and home products. Seeking candidates with call center sales experience and hybrid work availability.
About the role
- Learning & Development Specialist focused on delivering effective training in a hybrid model. Collaborating with teams to enhance training materials and support knowledge retention in a member-focused environment.
Responsibilities
- partner with training teams and vendors to ensure effective learning materials
- plan and deliver onboarding, refresher, and ad hoc training sessions
- manage and continuously update e-learning modules and quick reference guides
- act as the administrator for internal knowledge base articles
- develop monthly learning themes, quizzes, and interactive activities
- monitor training outcomes and collect feedback from learners
Requirements
- progressive experience in Learning & Development or Training
- confident leading training sessions for diverse audiences
- applied knowledge of adult learning principles and training best practices
- experience maintaining Knowledge Base content and training documentation
- exceptional verbal, written, and presentation skills
- highly proficient with Learning Management Systems, e-learning tools (e.g., Articulate), and Microsoft Office Suite
Benefits
- health and wellness benefits
- employer-matched RRSP savings
- performance-based bonus program
- free movies
- free grocery delivery
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