On - Site Medical Call - Center Specialist coordinating organ and tissue donation at DCI Donor Services. Engaging with donor families and managing medical information with compassion and accuracy.
About the role
- Bilingual Claims Call Centre Senior Representative for Zurich Canada managing claims processing in a hybrid work environment. Supporting both internal and external stakeholders with high-quality service.
Responsibilities
- Handle complex technical duties and specialized/pilot projects for commercial lines of business
- Manage intake of claims involving Centers of Expertise lawsuits
- Monitor and manage resources/cash within defined procedures
- Interact closely with internal business partners, including Underwriters, Account Managers, and specialized claims personnel in a professional and positive manner
- Collaborate with external business partners, including Agents/Brokers, in a professional and productive manner
- Ensure compliance with legal and regulatory controls relevant to standard work practices within the region
- Meet established departmental quality, phone availability, and productivity objectives
- Perform other duties as assigned by the Team Manager or other members of the Management team
- Maintain regular and predictable attendance
- Participate in business travel and mandatory overtime during peak periods, shift work, and holiday work as required
Requirements
- High School Diploma or Equivalent
- 2 or more years of experience in Customer Service OR Zurich Certified Insurance Apprentice including an Associate Degree with no prior experience required in Customer Service
- Fluent proficiency in both English and French
- Intermediate contact center experience
- Insurance knowledge
Benefits
- Comprehensive health/benefits plan with varying levels of coverage
- Minimum of four weeks of vacation per year
- Four personal days per year to be used at discretion
- Access to a comprehensive range of training and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Donor Specialist helping families through the organ donation process for DCI Donor Services. Responsible for facilitating communication and support during sensitive times regarding donation.
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