Technical role in modern claims management assessing vehicle damages quickly and transparently. Involvement in regulatory processes with vehicles in the Berlin area.
Responsibilities
In the greater Berlin area you will take on a central technical role in modern claims management, assessing vehicle damage quickly, transparently and with a customer focus — including settlement within your delegated authority
You will document damage for liability and comprehensive (partial and full) insurance claims on all vehicle types on-site, via video call or using digital tools, determining cause and scope of damage
You will prepare liability and comprehensive reports, condition reports and technical assessments, as well as determine relevant vehicle values (e.g. replacement values)
You will review expert reports, cost estimates and invoices for plausibility and cost-effectiveness
Using modern, data-driven and AI-supported tools, you will develop well-founded settlement recommendations
Within your delegated authority you will manage and settle claims, coordinate partner workshops and service providers, and conduct advisory and negotiation meetings with customers and external partners — digitally or in person
You will actively support large-scale and multiple-claim events and contribute to specialist topics such as classic cars or e-mobility
In addition, you will participate in digitization and process optimization projects and support internal departments
Requirements
Master craftsman and/or technician qualification in the automotive sector or an equivalent qualification
Experience in assessment, costing and claims settlement
Strong service orientation and confident communication and negotiation skills
Enjoyment of hybrid working and digital communication
Team player with willingness to share knowledge
Strong affinity for new technologies, data analysis and process automation
Confident use of MS Office and modern software tools for digital damage documentation
Benefits
Flexible working arrangements to enable an optimal balance between on-site and remote work
Numerous training and learning opportunities to stay fit for everyday work and enable individual development
We support you in career planning from potential analysis to individual development measures
A modern, open and transparent working culture that promotes independent work and cross-team collaboration
A varied health programme supporting a healthy work–life balance, from group fitness on-site to virtual mindfulness training at home
Bike leasing, discounted Deutschlandticket and other attractive benefits
Job title
Master Automotive Technician – Field Vehicle Assessor/Appraiser
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