Administration Officer providing essential administrative support for daily operations at Metcash. Seeking organized individuals to thrive in a collaborative business environment.
About the role
- Senior Claims Administrator managing administrative responsibilities to improve productivity and quality in claims organization. Requires experience with Insurance and customer service knowledge in flexible hybrid work environment.
Responsibilities
- Monitors and audits administrative tasks by reviewing work performed to improve overall quality
- Assists management by evaluating, assigning, and monitoring workflow to ensure timely work completion and teamwork
- Acts as a subject matter expert and assists with training for new employees
- Periodically reviews processes within the team to assess efficiency and consistency; makes suggestions for improvements
- Processes multiple administrative tasks; completes assigned work within established standards for timeliness and accuracy
- Responds to customer inquiries quickly, accurately and in a professional manner
- Offers first level problem resolution to business partners and escalates inquiries appropriately
- Identifies and resolves problems by referring to procedural documentation and reference materials
Requirements
- Associates degree and 3 or more years of experience with Insurance and/or customer service knowledge OR High School Diploma or Equivalent and 5 or more years of experience with Insurance and/or customer service knowledge
- Experience with MS Office
- Claims Administration and Operations experience
- Broad knowledge of multiple Claims administrative functions and best practices
- Ability to optimize workflows through simplification
Benefits
- Health insurance
- Competitive compensation
- Flexible work arrangements
- Professional development opportunities
- Short-term incentive bonuses
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
MM
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