Technical Customer Support Representative providing 1st and 2nd line support for Promethean's software and hardware solutions. Role involves customer interactions in Italian focusing on technical assistance.
About the role
- Customer Support Specialist in Zurich handling commission processes for agents and partners. Supporting the operational management of compensation and administrative tasks in a hybrid work environment.
Responsibilities
- Responsible for developing, implementing and optimizing quality controls for compensation elements
- Accountable for the operational processing of intermediary/agent business (contract administration including billing)
- Handle mid-year and annual termination and year-end settlements as well as guarantee settlements, including super-commission accounting
- Manage First Level Support in MAPRO (provisioning/commissioning), including administrative support for sales location and commission-recipient numbers
Requirements
- Commercial vocational training in the service sector (banking, insurance, fiduciary, etc.)
- At least 2–3 years of professional experience
- Strong numerical aptitude, analytical, structured and systems-oriented thinking
- Very good user-level knowledge of MS Office applications (especially Excel, Access, PowerPoint)
- Good knowledge of Zurich IT systems; SAP knowledge is an advantage
- Team player
- Enjoy interacting with internal and external customers
- German at native-speaker level; French and Italian skills are an advantage
Benefits
- Flexible working models
- Attractive training and development opportunities
- A wide range of additional benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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