Customer Support Specialist in Zurich handling commission processes for agents and partners. Supporting the operational management of compensation and administrative tasks in a hybrid work environment.
About the role
- Head of Customer Experience driving coordination and quality in client relations. Leading a team in a young and innovative digital accounting firm.
Responsibilities
- Coordinate the customer journey between the sales, customer success, billing, accounting operations, legal team, and payroll managers.
- Ensure that all processes comply with the defined quality and speed standards.
- Identify friction points in customer journeys and propose corrective and/or preventive solutions.
- Lead the implementation of modern tools to optimize customer-facing and internal processes.
- Monitor developments in LegalTech and FinTech tools and propose relevant integrations.
- Produce dashboards to measure process performance and the impact of transformations.
- Propose innovative approaches to resolve customer or internal issues.
Requirements
- Significant experience with the customer journey, including coordination across services.
- Expert in customer relations.
- Experience leading a team in a previous organization.
- Minimum of 5 years’ experience in a similar role required.
Benefits
- Remote work: possible (after onboarding) to support a better work–life balance.
- Meal vouchers for your breaks.
- Profit-sharing bonus to celebrate our shared successes.
- 50% reimbursement of transportation costs.
- Training opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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