Customer Service Representative providing technical support via e - mail, phone, or chat. Addressing customer inquiries on products and services while maintaining documentation.
PC
Onsite Senior Operations Support Specialist
Posted 4 hours ago
About the role
- Operations Support Specialist performing internal and external communications in wildfire operations at PG&E. Collaborating with internal teams to assess hazards and ensure safety and response.
Responsibilities
- Perform SIPT internal and external communications.
- Collaborate with internal teams to asses/validate hazards and risks.
- Ensure proper response to hazards or threats to company/public safety and/or company assets/property.
- Provide situational awareness to SIPT leadership and other internal partners.
- Provide SIPT situational updates during group meetings and/or calls.
- Conduct training for communications personnel in the operation of radio/telephone systems, computer-aided dispatching (resource management), and documentation.
- Request fire prediction analysis, as needed.
- Execute special projects and/or initiatives.
- Work with and assist coworkers in learning radio transmission terminology, area geography, and departmental rules/regulations/SOGS.
Requirements
- Minimum: High School or GED-General Educational Development-GED Diploma
- 2 years of job-related experience as a firefighter
- 2 years of job-related experience as a dispatcher in a public safety department
- ICS-300 Intermediate Incident Command System
- S-290 - Intermediate Wildland Fire Behavior
- Ability to work 24 hours per day-7 days per week
- Desired: Bachelor’s degree in job-related discipline or equivalent experience
- AS in Fire Technology
- Experience working in a public safety agency, performing resource allocation and tracking on a statewide level
- Experience in training others
- Experience preparing Incident Action Plans
- Experience in the use of mapping tools
- Experience working at the local level at all All-Hazards Incident Command Team
- Proficient in Microsoft Office applications
- Proficient in Adobe Acrobat Pro
- Ability to work collaboratively with others
- Ability to plan, prioritize and coordinate
- Ability to handle emergency response situations and to work in a stressful environment
- Ability to work independently with little day-to-day guidance
- Clear and precise communication skills via various methods and to different audiences
- Basic understanding of utility procedures and operations.
Benefits
- This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
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