Customer Service Representative providing technical support via e - mail, phone, or chat. Addressing customer inquiries on products and services while maintaining documentation.
About the role
- Provides business support for Navy Federal’s technology and operations as part of SkillBridge program. Engages in collaborative learning while developing technical and soft skills.
Responsibilities
- To offer eligible Service Members currently approved to participate in the DoW SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education.
- Participate in a collaborative, team driven network, and interact with multiple departments.
- Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities.
- Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.
Requirements
- Ability to work independently and in a team environment.
- Entry level knowledge of real estate systems and processes
- Advanced research, analytical, and problem-solving skills
- Advanced skill applying research and interpretation of findings to respond to requests for information
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
- Advanced skill navigating multiple screens and PC applications and adapting to new technologies
- Advanced verbal and written communication skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Software Support Specialist providing technical support for document management software to over 2000 customers. Diagnosing issues, documenting interactions, and collaborating with development teams.
Product Support Specialist providing technical support and product guidance for legal institutions. Ensuring client satisfaction and resolving escalated software issues while mentoring junior team members.
Client Support Specialist exceeding customer expectations in service for fertility and women’s healthcare company. Working with clients in Cord Blood Registry business unit to resolve issues and enhance service experience.
Manage customer relations and oversee warranty homes in assigned community at Lennar. Foster relationships with customers and trade partners to ensure quality service and completion.
Operations Customer Service Specialist supporting Huntington's settlement customers, handling complex issues, training staff, and maintaining procedures across various locations.
Operations Support Specialist performing internal and external communications in wildfire operations at PG&E. Collaborating with internal teams to assess hazards and ensure safety and response.
Customer Care Representative providing assistance with insurance benefits, eligibility, and claims. Responsible for analyzing problems and providing solutions through effective communication and documentation.
Customer Service Rep/Agent managing order processing and customer inquiries at Bridgestone. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Customer Care Manager responsible for supporting Barco's Service Business Partners and ensuring service support. Developing relationships and managing product performance through data and meetings.