Customer Service Representative providing technical support via e - mail, phone, or chat. Addressing customer inquiries on products and services while maintaining documentation.
About the role
- Manage customer relations and oversee warranty homes in assigned community at Lennar. Foster relationships with customers and trade partners to ensure quality service and completion.
Responsibilities
- Manage and oversee homes under warranty in assigned community(s)
- Promote, facilitate, and foster positive working relationships with customers and trade partners
- Manage daily trade partner activities in accordance with job schedules and business partner scopes of work
- Approve trade partner invoices upon satisfactory completion of the job
- Proactively remedy any trade partner scheduling, communication, or payment related issues
- Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
- Review and certify the completion of each home within their community
- Conduct field meetings with trade partners, construction staff and sales staff as needed
Requirements
- High School Diploma or equivalent required, or equivalent work experience
- Bachelor’s degree in related field preferred
- Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
- Valid Driver’s License with good driving record
- Valid auto insurance coverage
- Advanced knowledge of scheduling, budgeting and document management
- Ability to read and interpret blue prints
- Computer literacy and proficient in MS Office products (Word and Excel)
- Excellent follow-up, communication (written and verbal) and time management skills
Benefits
- Comprehensive health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Home Purchase Discounts
- Unique opportunities such as the Everyone’s Included Day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Provides business support for Navy Federal’s technology and operations as part of SkillBridge program. Engages in collaborative learning while developing technical and soft skills.
Software Support Specialist providing technical support for document management software to over 2000 customers. Diagnosing issues, documenting interactions, and collaborating with development teams.
Product Support Specialist providing technical support and product guidance for legal institutions. Ensuring client satisfaction and resolving escalated software issues while mentoring junior team members.
Client Support Specialist exceeding customer expectations in service for fertility and women’s healthcare company. Working with clients in Cord Blood Registry business unit to resolve issues and enhance service experience.
Operations Customer Service Specialist supporting Huntington's settlement customers, handling complex issues, training staff, and maintaining procedures across various locations.
Operations Support Specialist performing internal and external communications in wildfire operations at PG&E. Collaborating with internal teams to assess hazards and ensure safety and response.
Customer Care Representative providing assistance with insurance benefits, eligibility, and claims. Responsible for analyzing problems and providing solutions through effective communication and documentation.
Customer Service Rep/Agent managing order processing and customer inquiries at Bridgestone. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Customer Care Manager responsible for supporting Barco's Service Business Partners and ensuring service support. Developing relationships and managing product performance through data and meetings.