Customer Support Lead at Coda managing a team for B2C e - commerce storefronts. Leading second - line support for complex customer cases and cross - functional process improvements.
About the role
- Customer Service Specialist driving customer-centric solutions within a hybrid environment at Zopa. Engaging with customers to address banking needs and improve service quality.
Responsibilities
- Answer a high volume of calls and interact with customers over live chat and email
- Deal with customer banking needs across products and services, providing resolutions
- Investigate customer queries and escalate where needed
- Ensure service meets high standards and within an agreed turnaround time
- Participate in initiatives to improve customer service processes
- Liaise with other teams to advocate for customers
- Personalize solutions based on customers' circumstances
Requirements
- Excellent communication skills
- Ability to work as part of a team
- Ability to maintain high levels of accuracy
- Adaptable to changing priorities and customer demands
- Highly motivated and committed to achieve success
- Goal oriented with the ability to meet company objectives
- Proactive and have the initiative to create frictionless customer journeys
- Ownership of customer interactions
Benefits
- Flexible working arrangements
- Option of working from abroad for up to 120 days a year
- Time off in lieu for bank holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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