Customer Support Lead at Coda managing a team for B2C e - commerce storefronts. Leading second - line support for complex customer cases and cross - functional process improvements.
About the role
- Reservation & Customer Service Agent responsible for handling inquiries and processing bookings at SIXT. Ensuring a seamless rental experience for customers through effective communication and service.
Responsibilities
- Communicate effectively and provide excellent customer service over the phone
- Process and manage reservations via phone or email
- Address and resolve customer complaints or concerns professionally to ensure high customer satisfaction
- Processing requests for changes or cancellations of reservations, providing alternative solutions when necessary
- Promoting additional services or products, such as insurance or vehicle upgrades
Requirements
- 2+ years of experience in a similar position within a call center environment, focusing on sales and customer service
- An excellent communicator in both Greek & English, any other language will be considered an asset
- Problem-solving skills to address and resolve any issues that may arise during the reservation or rental process
- Flexibility to work in shifts as the department operates every day, including holidays
Benefits
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas 2025, 2024 & Europe 2024) and be part of our unique culture
- The opportunity to contribute to the growth of a premium brand while evolving within a Group that drives change
- Be part of an equal opportunity employer, who is committed to building and maintaining an inclusive working environment where you can be your true self
- *Want to thrive in a diverse and inclusive environment? Then, don’t miss the opportunity to move, evolve, transform with us!*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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