Customer Support Lead at Coda managing a team for B2C e - commerce storefronts. Leading second - line support for complex customer cases and cross - functional process improvements.
About the role
- Crisis Support Specialist providing support in a Crisis Unit. Assisting with groups, monitoring safety, and completing paperwork in a community mental health environment.
Responsibilities
- Provides support to staff in Crisis Unit.
- May include assisting with groups, monitoring unit for safety, paperwork, cooking and cleaning.
- Assists nurses with various group/individual activities, including set up and clean up.
- Listens and responds effectively to consumers, reports observations to nurse for progress notes.
- Applies knowledge to identify issues and internal problems.
- Maintains contact with consumers as required to coordinate activities on unit.
- Participates in recreational activities while ensuring safety for staff and high-risk consumer population.
- Demonstrates awareness in high-risk environment; follows detailed procedures and maintains contact (at times 1:1) for high risk consumers.
- Assists team members in verbal and physical interventions to ensure safety of consumers.
- Assists in basic cooking and cleaning for program needs (if applicable).
- Monitors supplies and coordinates or makes purchases to assure necessary items are available including games, supplies, refreshments, etc.
- Participates in ongoing in-service education as required.
- Attends staff meetings, workshops, and seminars as required.
- Executes a wide variety of tasks and changes focus quickly as demands change.
- Supports and assists with the facilitation of Care Plans for consumers.
- Performs other duties as required.
Requirements
- High School Diploma or equivalent
- General skill in exercising independent judgment, tact, patience, and understanding;
- Availability to work flexible hours
- Experience working with adults with mental illness in a community setting and/or community mental health agency preferred
Benefits
- We pay a generous portion of your Health Insurance
- Low-cost Dental and Vision Insurance
- Retirement Plan with employer contributions equal to 5% of annual salary
- Student Loan Repayment Options
- No Cost Employee Assistance Plan
- 3 Weeks Paid Time-Off (increases annually between years 2-10)
- 9 Paid Holidays
- 1 Floating Holiday to use at your discretion.
- 4 Rest and Relaxation Days
- 3 days of Education Leave
- 4 hours of Volunteer Leave
- Eligible for Pay Increases and Bonuses Annually
- Employer Paid Long-Term Disability and Life Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Specialist driving customer - centric solutions within a hybrid environment at Zopa. Engaging with customers to address banking needs and improve service quality.
Customer Care Specialist at Commonwealth Bank aiding Australian customers with account inquiries and service navigation.
Customer Support and Customer Success Manager facilitating onboarding and support for craft businesses in Germany. Collaborating with clients to enhance digital project management using Craftnote.
Reservation & Customer Service Agent responsible for handling inquiries and processing bookings at SIXT. Ensuring a seamless rental experience for customers through effective communication and service.
Customer Service Specialist providing onsite laboratory support for veterinary inquiries. Serving as the primary link between Customer Service and Lab Operations.
Customer Care Specialist providing assistance via calls, emails, and chats for a global microscope company. Handling customer inquiries and resolving issues to ensure satisfaction in a hybrid role.
Retirement Plan Support Specialist supporting Retirement Plan Advisors and managing client activity in the financial services industry. Responsibilities include administrative tasks, market analysis, and CRM tracking.
Application Support Specialist serving as the technical backbone for telemedicine operations. Resolving connectivity issues and supporting healthcare professionals with seamless experiences.
Customer Support Representative educating users and resolving inquiries for Semine's Expense platform via chat and email. Collaborating with teams to ensure smooth communication and effective solutions.