Customer Support Lead at Coda managing a team for B2C e - commerce storefronts. Leading second - line support for complex customer cases and cross - functional process improvements.
About the role
- Customer Service Specialist providing onsite laboratory support for veterinary inquiries. Serving as the primary link between Customer Service and Lab Operations.
Responsibilities
- Serve as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support
- Provide comprehensive support for customer inquiries related to lab results
- Intake and triage escalated customer inquiries
- Actively work and resolve lab/medical samples
- Offer in-depth knowledge on services and products for complex inquiries
- Act as a knowledge resource for Customer Service
- Work with various departments to resolve customer issues
- Document interactions with customers and track progress
- Identify trends in customer feedback for process improvements
Requirements
- Minimum 3 years experience in veterinary medical setting required (experience in laboratory diagnostics a plus)
- Broad clinical knowledge and an understanding of medical diagnostic testing experience required
- MLT, MT, RVT, LVT, CVT or CLS Preferred
- 2+ years’ experience in a customer-facing role
- Strong understanding of customer service principles and best practices
- LIS (LabDAQ) experience a plus
- Salesforce experience a plus
Benefits
- Health insurance
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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