Senior Manager designing scalable digital architecture solutions for the telecommunications sector. Collaborating with cross - functional teams to enhance digital product offerings and user experiences.
About the role
- IT Support Specialist providing technology support and customer service to Zinpro employees globally. Managing user devices, software, and documentation as part of the Help Desk team.
Responsibilities
- Provide superb customer service and support to end-users around the world
- Document and respond to technical support requests on supported technologies and end-user inquiries while following company processes and adhering to support SLAs
- Maintain the integrity of end-user devices through upgrades, support, and new technology deployments
- Set up and deploy company computers and devices according to defined configuration standards
- Install, support, and assist end-users in the usage of business, communication, and collaboration software and tools
- Participate in employee on-boarding and off-boarding processes
- Ensure an accurate, up-to-date inventory of all company computers and devices
- Active participation in knowledge base improvements and documentation, weekly meetings with L1 vendor, and team stand ups
- Perform additional tasks as assigned by the IT Support and Procurement Manager.
Requirements
- Associate in computer science, computer information technology, or equivalent
- 2+ years of experience supporting current technologies: Windows, OSX, IOS, Android operating systems, Dell, and Apple hardware, along with virtualization
- Experienced with Microsoft 365, Azure, Auto Pilot, peripherals, and devices a highly mobile professional worker uses
- 2+ years of experience with ITSM software and its processes (ServiceNow is a plus)
- Familiarity with RSAT and its applications
- Knowledge of the principles, methods, and techniques involved in help desk operations
- Working knowledge of LAN/WAN networking (preferred)
- Industry Standard certifications such as ITIL, A+, Network+, or Security+
- Experience working in a team-based collaborative environment
- Strong communication and multi-tasking skills.
- Familiarity with project and change management principles
- Ability to work autonomously with good organizational, analytical, and problem-solving skills.
Benefits
- 100% employer-paid healthcare
- Generous paid time off
- Education assistance
- Retirement planning
- 401(k)
- Disability insurance
- Long-term care insurance
- Travel assistance
- Fitness reimbursement
- Gift matching
Job title
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