Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
About the role
- IT Support Specialist providing frontline technical support to internal users across the organization. Focused on installation, setup, and troubleshooting of IT equipment and software.
Responsibilities
- Provide hands-on and remote technical support for desktop hardware, laptops, peripherals, operating systems (Windows/macOS), and mobile devices (iOS)
- Install, configure, and maintain applications, software, system patches, and user profiles
- Respond to and document support requests in the ticketing system; ensure timely communication and resolution of issues
- Assist with workstation setup and deployment for new hires, including account provisioning and peripheral configuration
- Troubleshoot and resolve common technical problems related to Microsoft 365, VPN, Citrix, printing, networking, and endpoint security
- Escalate unresolved or complex technical issues to senior team members or the IT Support Engineering team, as appropriate
- Support inventory tracking and equipment lifecycle processes including device assignment, returns, and upgrades
- Contribute to documentation and knowledge base articles for internal use
- Recommend improvements to IT support procedures and tools to enhance efficiency and user experience
- Stay informed on current and emerging technologies relevant to the role
- Assist in testing and providing user-focused feedback during the rollout of new systems and applications, in coordination with the Infrastructure and Application Engineering teams.
Requirements
- High school diploma or equivalent required
- Associate’s degree in information technology or a related field preferred, or equivalent work experience
- 1–2 years of experience in an IT support, help desk, or service desk environment preferred
- Experience with Windows 10/11, macOS, iOS, Microsoft Office 365, and basic networking concepts
- Familiarity with imaging, reimaging, and zero-touch deployment of workstations is a plus
- Exposure to mobile device management (MDM) and endpoint security tools is beneficial
- Basic to intermediate troubleshooting and technical support skills.
- Strong communication and customer service skills, both written and verbal
- Ability to follow procedures and adapt to changing technology environments
- Detail-oriented with strong documentation habits and organizational awareness
- Team player with a willingness to learn and take initiative.
Benefits
- Annual incentive compensation
- Medical, dental, vision & life insurance
- Accident, critical Illness & short-term disability insurance
- Retirement plans with employer contributions
- Generous time-off program
- Programs designed to support the employee well-being and financial security.
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