TS
Tek SpikesCRM Administrator
CRM Administrator managing and enhancing CRM systems at a public sector firm. Responsible for project coordination and CRM system improvements through Oracle Service Cloud.
About the role
- Optimize CRM Architecture and User Experience: Design, maintain, and enhance both the back-end structure and front-end interface of Salesforce, Pardot, Planhat, and Gong by configuring objects, fields, page layouts, automations, validation rules, and screen flows to deliver a seamless user experience across all CRM tools.
- Ensure System Stability and Data Integrity: Proactively monitor CRM performance, identify and resolve bugs, and implement testing protocols to maintain data accuracy and system reliability.
- Collaborate with Cross-Functional Teams: Partner with Finance, Sales, and Customer Engagement stakeholders to translate business requirements into intuitive CRM solutions. Provide recommendations to maximize functionality and efficiency.
- Drive Strategic System Enhancements: Work closely with the Senior Revenue Operations Manager to plan and execute medium- to long-term CRM projects, including the implementation of new integrations that align with business goals.
- Streamline Processes and Foster Best Practices: Document, refine, and simplify Revenue Operations workflows while promoting data hygiene. Empower partner teams through live training sessions and user guides on effective CRM usage.
- Support User Adoption: Lead onboarding for new CRM users, monitor adoption metrics, and provide day-to-day support via an internal ticketing system to address stakeholder needs promptly.
- Manage User Access and Security: Oversee user setup, roles, profiles, permissions, and public groups to ensure secure access.
Requirements
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.
- Demonstrated experience configuring and customizing Salesforce and visualizing data through Reports/Dashboards.
- A strong interest in GTM systems automation (e.g. Salesforce flows, low-code tools, and process design).
- Proficiency in managing and prioritizing BAU requests from multiple stakeholders.
- Ability to identify risks and benefits of potential CRM configurations and to devise creative solutions to mitigate risks.
- Strong interpersonal skills to collaborate closely with leaders from across the business.
- Ambition to make a long-lasting positive impact on the business.
- Curiosity, adaptability, and a willingness to learn and experiment in a fast-paced environment.
Benefits
- Competitive salary including performance-based bonus
- Unlimited holidays
- Private healthcare & Life Insurance
- Enhanced Pension
- Enhanced Parental Leave Policy
- Custom designed offices in central London with free breakfasts & snacks
- Regular team socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager ensuring successful implementation and adoption of SaaS solutions at Questel. Collaborating with clients to understand challenges and provide best practices in a hybrid setting.
BS
Blackline SafetyClient Success Manager
Client Success Manager responsible for retention and relationship management with customers at Blackline Safety. Driving growth opportunities and ensuring clients maximize product value.
IH
IPeople HealthcareCustomer Success Specialist
Customer Success Specialist at IPeople Healthcare managing software deployments and fostering client relationships. Ensuring successful software usage and providing technical expertise throughout the implementation process.
BE
BetWarriorCRM Automation Specialist
CRM Automation Specialist executing campaigns and enhancing customer experiences for BetWarrior's iGaming platform. Focus on data - driven strategies and stakeholder collaboration within a hybrid work environment.
SS
Sprout SolutionsCustomer Success Associate
Customer Success Associate at Sprout Solutions ensuring excellent customer experiences and assisting with implementations in a hybrid work setup. Collaborating with cross - functional teams for seamless service delivery.
VI
VisibleThreadCustomer Success Manager
Customer Success Manager at VisibleThread, assisting clients with onboarding, renewals, and strategic value. Leading customer satisfaction initiatives and promoting product adoption with excellent communication skills.
EL
EletromidiaCustomer Success Supervisor, SMB
Supervisor managing customer success processes for a prominent Out of Home media company in Brazil. Overseeing pre - sales, renewals, and customer growth initiatives with an emphasis on efficiency.
ST
StackFuelCareer Success Manager – Jobcoach
Career Success Manager supporting participants through individual guidance and job coaching at a growing Learning & Development company. Empowering individuals with skills for tech and data careers.
ME
MercafacilAnalista de Customer Success OPS – Pleno
Operational Analyst ensuring customer success in retail and industry sectors. Managing data operations and support in a hybrid work environment.