Senior Solutions Architect managing pre - sales technical scoping and customer solutions for Amazon Connect. Collaborating with the Contact Center Platform Architecture team to serve unique business needs.

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online.
Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.
Zendesk products are built with love to be loved.
The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
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Senior Solutions Architect managing pre - sales technical scoping and customer solutions for Amazon Connect. Collaborating with the Contact Center Platform Architecture team to serve unique business needs.
CX Acceleration Consultant leading improvements in enterprise clients' Zendesk ecosystem. Engaging with C - level executives and delivering measurable outcomes through hands - on configuration expertise.
Product Manager overseeing MarTech and digital systems at Zendesk. Managing product vision, strategy, and governance for modern marketing operations.
Senior Manager managing financial analysis and strategy for product development at Zendesk. Influencing large - scale business decisions through financial modeling and key performance indicators.
Machine Learning Engineer responsible for developing and deploying advanced ML and AI solutions at Zendesk. Collaborating with stakeholders to deliver impactful business outcomes using latest machine learning technologies.
AI Product Consultant leading pilot engagements for Zendesk AI, focusing on technical configuration and integrating business strategies. Collaborating with sales and customer success to drive value outcomes.
Account Executive driving growth in B2B SaaS by owning sales lifecycle and building customer relationships. Focus on innovative solutions through AI to meet customer goals.
Consultant optimizing and growing customer use of Zendesk products. Collaborating with clients, managing backlogs, and ensuring service satisfaction with effective communication.
Engagement Manager at Zendesk focusing on client relationships and project success. Responsible for managing projects within scope, budget, and timeline with a collaborative approach.
Sales Specialist in contact center technologies for Latin America, focusing on Zendeskās CCaaS platform. Collaborating with teams to maximize sales opportunities and customer engagement.
Sales Specialist driving awareness and sales of Zendeskās CcaaS platform in the Western U.S. Collaborating across teams and engaging with vendors to optimize customer interactions.
Manager, Technical Account Management leading teams to maximize value for strategic enterprise customers. Focusing on cloud solutions and IT service management in North America.