Hybrid AI Product Consultant – Pilot Implementation, Pre-Sales

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About the role

  • AI Product Consultant leading pilot engagements for Zendesk AI, focusing on technical configuration and integrating business strategies. Collaborating with sales and customer success to drive value outcomes.

Responsibilities

  • Own pilot discovery, scoping and delivery
  • Partner with the account team throughout the engagement
  • Collaborate with customers to optimise the building blocks for successful AI adoption
  • Configure AI product features and build integrations as needed
  • Interface with Product to flag feature dependencies and request assistance to manage product gaps

Requirements

  • Strong Zendesk product knowledge (mandatory)
  • Previous experience in consultancy roles
  • Highly technical (some basic coding skills)
  • Experienced in project management (structured delivery)
  • Proactive, outcome-driven mindset
  • Excellent communication and storytelling ability to articulate both technical details and business outcomes

Benefits

  • Competitive pay
  • Health insurance
  • Flexible working hours
  • Remote work
  • Dynamic parental leave plans

Job title

AI Product Consultant – Pilot Implementation, Pre-Sales

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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