AI Product Consultant leading pilot engagements for Zendesk AI, focusing on technical configuration and integrating business strategies. Collaborating with sales and customer success to drive value outcomes.
Responsibilities
Own pilot discovery, scoping and delivery
Partner with the account team throughout the engagement
Collaborate with customers to optimise the building blocks for successful AI adoption
Configure AI product features and build integrations as needed
Interface with Product to flag feature dependencies and request assistance to manage product gaps
Requirements
Strong Zendesk product knowledge (mandatory)
Previous experience in consultancy roles
Highly technical (some basic coding skills)
Experienced in project management (structured delivery)
Proactive, outcome-driven mindset
Excellent communication and storytelling ability to articulate both technical details and business outcomes
Benefits
Competitive pay
Health insurance
Flexible working hours
Remote work
Dynamic parental leave plans
Job title
AI Product Consultant – Pilot Implementation, Pre-Sales
National Product Specialist focusing on Marine & Aviation within Chief Underwriting Office. Responsible for product strategies, underwriting rules, and portfolio analysis across Australia.
IT Product Specialist Senior at PG&E, handling application packaging and deployment solutions. Utilizing modern technology in a hybrid environment to enhance employee experience.
Product Specialist engaging with financial services clients to enhance value from Vortexa's energy analytics platform. Driving product demonstrations and shaping future product directions in innovative environments.
AI Enablement & Product Specialist at Prosus shaping AI education and product development for global business transformation. Empowering employees through hands - on training and innovative AI solutions.
Pricing Specialist developing pricing strategies at Avnet, a global technology distributor. Analyzing market dynamics and collaborating with teams to align pricing with business objectives.
Product Specialist in healthcare focused on promoting products to GPs and pharmacists. Developing territory plans and building relationships in a hybrid work environment.
Product Specialist promoting CT products and systems at Philips, maximizing customer satisfaction across Australia. Collaborating with sales teams and supporting customer relationships in the healthcare sector.
Customer support specialist providing consultative service across various channels for agricultural clients. Handling client engagement and problem resolution in the digital agriculture journey.
Senior Product Specialist leading Microservices Strategy, Cloud Platform Products, and Data Marketplace initiatives at Boeing. Collaborating with cross - functional teams to enhance cloud capabilities and data services.