Providing clinical support and customer education for Insulet's Omnipod product portfolio. Engaging customers via virtual platforms, phone, and email, ensuring a successful customer journey.
About the role
- AI Product Consultant leading pilot engagements for Zendesk AI, focusing on technical configuration and integrating business strategies. Collaborating with sales and customer success to drive value outcomes.
Responsibilities
- Own pilot discovery, scoping and delivery
- Partner with the account team throughout the engagement
- Collaborate with customers to optimise the building blocks for successful AI adoption
- Configure AI product features and build integrations as needed
- Interface with Product to flag feature dependencies and request assistance to manage product gaps
Requirements
- Strong Zendesk product knowledge (mandatory)
- Previous experience in consultancy roles
- Highly technical (some basic coding skills)
- Experienced in project management (structured delivery)
- Proactive, outcome-driven mindset
- Excellent communication and storytelling ability to articulate both technical details and business outcomes
Benefits
- Competitive pay
- Health insurance
- Flexible working hours
- Remote work
- Dynamic parental leave plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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