Delivery Consultant supporting customers in EMEA region for Plex Smart Manufacturing Platform. Responsibilities include implementation, consulting leadership, and customer relationship management.
About the role
- Consultant optimizing and growing customer use of Zendesk products. Collaborating with clients, managing backlogs, and ensuring service satisfaction with effective communication.
Responsibilities
- Collaborate with your portfolio of customers to manage a backlog of work
- Optimize, maintain, and grow customer use of Zendesk products
- Respond to reactive requests and offer proactive recommendations
- Manage competing priorities effectively across multiple customers
- Respond to high-profile, high-impact customer escalations
Requirements
- Bachelor's Degree
- 5+ years of professional consulting or customer success experience
- Good understanding of support process and infrastructure
- Excellent communication, interpersonal skills, and eloquent writing skills
- Empathy and a unique ability to understand customer needs
- Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
- Strong project management and relationship management skills
Benefits
- Competitive pay
- Health insurance
- Flexible hours
- Remote work options
- Dynamic parental leave plans
- Professional development opportunities
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