AI Solutions Architect designing and implementing effective AI solutions utilizing various technologies. Working under supervision to solve routine problems and address clients' needs with strategic AI architectures.
About the role
- Senior Solutions Architect managing pre-sales technical scoping and customer solutions for Amazon Connect. Collaborating with the Contact Center Platform Architecture team to serve unique business needs.
Responsibilities
- Act as the key technical expert during the pre-sales process.
- Work closely with the Contact Center Platform Architecture team and potential customers to design and scope customized solutions.
- Provide expert technical support to the sales team by analyzing customer requirements and recommending effective use of Zendesk products and services.
- Create detailed professional services estimates and proposals for developing and implementing new customer solutions.
- Maintain deep technical expertise across the Zendesk for Contact Center product suite, leading technical discussions and providing expert recommendations.
- Partner closely with the Professional Services team to ensure a seamless transition from the sales cycle to project delivery.
Requirements
- 3+ years of customer-facing experience, preferably in a technical support or consulting role.
- 3+ years of hands-on experience building, migrating and deploying complex cloud-based solutions.
- Experiencing implementing and supporting AWS environments - Amazon Connect is a MUST have
- Proven ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate.
- Exceptional communication and presentation skills, with a focus on articulating value and building trust with prospective customers.
Benefits
- This position may also be eligible for bonus, benefits, or related incentives.
- Hybrid experience designed at the team level to give a rich onsite experience packed with connection, collaboration, learning, and celebration.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
AI Solutions Architect designing and implementing AI solution architecture for client business needs while complying with organizational strategies and ethical considerations.
Senior AI Solutions Architect designing and implementing effective AI solution architecture for clients' business problems. Collaborating with team members while focusing on innovative solutions to complex problems.
Senior Cloud & AI Architect delivering scalable cloud - native solutions and AI applications at IQVIA. Leading design efforts, developing MVPs, and mentoring teams within cloud environments.
Global Solutions Architect translating commercial objectives into scalable technical products and integrations. Collaborating with sales, product teams, and partners to deliver bespoke commercial solutions.
Solution Architect SuccessFactors overseeing client projects and managing technical teams. Involved in client relations, risk management, and project compliance within international landscapes.
Senior Manager and Responsible AI Solution Architect at PwC shaping Responsible AI and leading trusted AI solution architecture across UK sectors.
Senior Solution Architect designing enterprise - level data architectures and leading data - modelling workshops for global building materials manufacturer. Mentoring architects and engineers to enhance data literacy and architecture maturity.
IT HR Solution Architect overseeing SAP SuccessFactors and other HR platforms for Daikin. Collaborating with HR and IT for innovative HR processes and enhancing employee experience.
Solutions Architect helping drive evolution and modernization of technology platforms at IC Markets, a leader in financial technology innovation.