Solutions Expert capturing value after client deposits, preventing drop - off before VA onboarding. Maintaining engagement and transforming objectives into executable systems in initial weeks.
About the role
- Sales Operations Specialist providing analytical support for Sales Development Leadership teams at Zendesk. Creating dashboards, analyzing metrics, and fostering cross-functional collaboration.
Responsibilities
- Create, manage, and distribute comprehensive dashboards and reports specifically for SDR/BDR teams and leadership.
- Analyze top-of-funnel metrics, including lead volumes, MQL/SQL conversion rates, persistence, and campaign performance.
- Influence the design and scaling of AI-powered platforms integrated with our GTM stack to transform prospect engagement.
- Resolve data quality issues within the initial funnel stages (Lead/Contact/Account) and maintain high hygiene standards across sales intelligence platforms.
- Provide process support for xDRs and management, including resolving ticket escalations within Zendesk to solve daily tool and data queries.
- Work closely with Revenue Operations, Marketing, and Systems to ensure smart targeting and seamless workflows.
Requirements
- 2 - 3 years of experience in Sales Operations, Sales Development Operations, or business/system analysis.
- Direct experience within a SaaS or subscription-based environment.
- Proven analytical skills with the ability to translate complex data into actionable business narratives.
- Experience with a GTM stack including Salesforce, Tableau, Looker, and Snowflake is an advantage.
- Experience using Sales Intelligence platforms such as ZoomInfo or Lusha is also an advantage.
- Proficiency in Google Workspace (Sheets, Slides, etc.).
Benefits
- Flexible working hours
- Hybrid work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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