Business Banking Relationship Manager at Eastern Bank developing relationships with small businesses. Responsible for selling bank products and managing customer portfolios effectively.
About the role
- Manager, Technical Account Management leading teams to maximize value for strategic enterprise customers. Focusing on cloud solutions and IT service management in North America.
Responsibilities
- Lead the Technical Account Managers for East NorAm
- Define team objectives and outcomes
- Enable success across boundaries
- Help the team adapt and learn
- Attract and retain great people
- Maintain overall responsibility and accountability for customer engagements
- Develop and maintain foundational relationships with key customer stakeholders
- Lead business value conversations at executive levels with customers
- Support key accounts by managing critical issues
Requirements
- Bachelor's Degree in Computer Science or related field
- 3+ years of management experience leading post-sales teams (or equivalent experience)
- 10+ years of experience in technical consulting, technical customer success, or other customer-facing technical roles, within SaaS companies
- Experience leading complex solution deliveries in the North America region
- Experience with CRM and AI solutions
- Exceptional communication and presentation skills
- Willingness to travel occasionally (~10%)
Benefits
- Bonuses
- Benefits or related incentives
- Flexible work arrangements
Job title
Job type
Experience level
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Degree requirement
Location requirements
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