Hybrid AI Product Consultant – Pilot Implementation, Pre-Sales

at Zendesk

• Job title: AI Product Consultant – Pilot Implementation, Pre-Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $137,000 - $205,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• AI Product Consultant leading pilot engagements demonstrating the value of Zendesk AI through technical configurations. Collaborating with customers and sales teams to optimize AI adoption efforts and ensure project alignment.

Responsibilities

• Lead pilot engagements end-to-end to prove the value of Zendesk AI through technical configuration, integration and validation against success metrics
• Collaborate with customers to optimise the building blocks for successful AI adoption (knowledge, on Messaging not Chat, procedures, data) - “readiness”
• Interface with Product to flag feature dependencies and request assistance to manage product gaps
• Own the design of strategies to ensure effective testing and quality assurance of AI agents & Copilot to obtain customer acceptance / sign-off for launch

Requirements

• Strong Zendesk product knowledge and customer-facing skills
• Highly technical (some basic coding skills), comfortable collaborating with customers at pace to build solutions
• Experienced in project management (structured delivery), relationship management and enterprise SaaS or AI implementations
• Demonstrated experience in change management for enterprise SaaS/AI programs (e.g., ADKAR/Prosci-style methods)

Benefits

• This position may also be eligible for bonus, benefits, or related incentives
• hybrid experience is designed at the team level to give you a rich onsite experience